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Careers

As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy to help lift low-income women and their families out of poverty, Crittenton Women’s Union offers a wide range of rewarding career opportunities. When you join CWU, you become part of deeply committed team that serves approximately 1,400 people annually through its mobility mentoring, housing, education, and workforce development programs.

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Our current job openings are listed below. For internship opportunities, please see that section.

Case Manager for Shelter Living and Placement (STEPS Scattered Sites Program)

Position: Case Manager for Shelter Living and Placement (STEPS Scattered Sites Program)

Hours: Monday- Friday, 9am-5pm. Some evening hours may be required.

General Summary of Duties: The Case Manager for Shelter Living and Placement provides case management services for the Scattered Sites Shelter Program of Crittenton Women’s Union. The Scattered Sites Program provides temporary shelter in apartment units for homeless families. Responsibilities include, but are not limited to: orientation of new shelter guests, intake and assessment, service planning, case management, housing search and placement, and timely and accurate documentation of services. The Case Manager works with families from diverse backgrounds, and provides most services at the program’s scattered sites units.

Knowledge, Skills , and Abilities:

  • Basic knowledge of case management principles and community resources.
  • Cultural competency and ability to establish effective professional relationships with diverse group of clients.
  • Knowledge of homelessness, housing subsidies, and other housing issues.
  • Strong verbal and written communication skills.
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary.
  • Strong organizational skills and high level of attention to detail.
  • Strong computer skills.

Educational and Other Requirements:

  • Bachelor's Degree preferred.
  • One to three years of Case Management/Housing Search experience is required.
  • Position requires car and valid Massachusetts Driver's License.
  • Bilingual in Spanish or Haitian Creole is preferred.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Requires driving to units for case management meetings, as well as to other meeting sites related to service provision and housing. May require some evening hours. Work can be fast paced.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Supervisor, Congregate Co-Sheltering

Position: Supervisor, Congregate Co-Sheltering

Hours: 9am–5pm with flexibility to work occasional evenings and weekends

General Summary of Duties: The Supervisor of the Co-Sheltering Program in collaboration with the Assistant Director for Supportive Housing provides direct management & leadership for the overall program; ensuring all contractual and organizational policies are followed. Co-Sheltering, which is a new program, is funded through the Department of Community and Housing Development (DHCD) as part of the Housing Program.  CWU’s Co-Sheltering Program provides transitional living for single moms and their children, who have been residing in CWU’s congregate shelter program.  The goal of the Co-Sheltering program is to take shelter living to the next level by providing an increased focus on improved self-sufficiency through using CWU’s Mobility Mentoring® platform. DHCD and CWU require families to pursue independent living and make advances in their education and/or employment during their stay in shelter.  As a start-up program, activities will include setting policies, training staff, establishing community resources and partnerships as appropriate, and liaising with CWU’s Mobility Mentoring Program and Services.  Under the direction of the Assistant Director:

  • Supervise Case Managers in using CWU’s Theory of Change model, which includes participant assessment and goal setting.
  • Oversee and participate in weekly family programming for participants in the Congregate Co-Sheltering program.
  • Oversee referral to Mobility Specialists in helping participants with achieving Mobility Goals and milestones.
  • Ensure accurate and timely documentation to meet contract guidelines.

Qualifications and other Requirements:

  • Bachelors or Masters in Human Services or related degree preferred.
  • Two or more years of supervisory experience required, preferably in Human Services.
  • Experience working with Community based programs.
  • Ability to communicate in Spanish preferred, but not required.
  • Willingness to work a flexible schedule including some evenings/weekends.
  • Ability to facilitate group meetings and workshops.
  • Strong verbal, written and communication skills
  • Commitment to CWU’s mission of promoting economic independence among low income women and their families.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Custodian

Position: Custodian

Hours: 40 hours/week; days (occasional evenings and weekends)

Reports to: Director of Facilities and Operations

General Summary of Duties: Under the supervision of the Director of Facilities & Operations, this position is responsible for the direction of all custodial services within Crittenton Women's Union's Hastings House.  The Custodian performs a variety of general maintenance and cleaning duties to support the maintenance of a risk free environment for all staff and program participants by developing systems for on-going building and equipment maintenance.

Essential Duties of the Job:

  • Clean and sanitize restrooms/bathrooms daily; refill restroom dispensers.
  • Clean, dust, and wipe furniture and radiators; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers in offices, conference rooms and common areas.
  • Conduct terminal cleaning of assigned rooms and locations.
  • Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.
  • Strip, clean, buff and apply floor sealer and floor finish to hard surface floors; vacuum and shampoo carpets.
  • Use and maintain assigned power equipment and hand tools; buffers, steamers, extractors, high pressure washers, vacuums, brooms, mops, and other equipment for the cleaning and general maintenance of floors, walls, carpets, furniture, etc.

Knowledge, Skills, Abilities:

  • Methods of maintaining, cleaning and preserving a variety of surfaces; proper use of a wide range of chemicals according to state and federal regulations; handling and disposing of materials with care.
  • Skill and Ability to: work with pesticides; safely dispose of hazardous material; identify stains and use proper chemicals for their removal; operate manual and power equipment; work effectively in and around the public; perform physical labor; understand and carry out oral and written directions; maintain cooperative working relationships; demostrate sensitivity to and respect for a diverse population. Ability to pass a CORI check

Educational and Other Requirements:

  • Any combination of education, training, and experience, which demonstrates ability to perform the duties and responsibilities as described, including experience in custodial setting.  One year of custodial experience.  Custodial and building maintenance in a school, hospital, or office setting preferred.  Background in construction settings preferred.

Physical Demands/Working Conditions: Requires standing, bending, stooping, and stretching.  Communication to peers requires use of voice.  Requires eye-hand coordination and manual dexterity sufficient to operate power tools and manual tools. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in and outside of buildings and in inclement weather.  Performs a variety of physical labor including climbing ladders, bending, kneeling, reaching, and standing for long periods of time; lift and carry boxes, tools, equipment, and materials.  Ability to lift 50lbs.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Family Programming Assistant

Position: Family Programming Assistant

Status: Non Expemt

Hours: Monday-Friday, 4pm-8pm

General Summary of Duties: The Family Programming Assistant will support the Case Manager and Assistant Director of Supportive Housing. S/he will help to plan and execute programs and events for parents and children at Horizons Transitional Living Place. This includes monitoring activities and enforcing rules and regulations and providing crisis intervention support as needed. S/he will also plan and implement life skills instruction to help participants maintain economic independence and self-sufficiency.

Knowledge, Skills, Abilities:

  • Passion for and experience with working with families
  • Creativity, patience and a good attitude
  • Proficiency in Spanish or Chinese is preferred
  • Knowledge of Microsoft Office is required
  • Excellent problem solving skills and ability to stay calm under pressure

Educational and Other Requirements:

  • Bachelor's Degree is preferred.
  • Housing Search experience is preferred
  • Valid Massachusetts Driver's License is preferred
  • Experience with group facilitation and training is preferred
  • Experience working with diverse populations

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Case Manager for Shelter Living and Placement (Hastings House)

Position Title: Case Manager for Shelter Living and
Placement—Congregate

General Summary of Duties: The Case Manager for Shelter Living and Placement is responsible for supporting shelter guests to obtain permanent housing and make progress toward economic self-suffciency.  Responsibilities include, but are not limited to: performing intake assessments to identify each family's strenths and needs; collaborating with guests to develop goals and monitor progress; assisting guests to eliminate barriers to housing and employment; referral to internal and external resources; and timely and thorough completion of service documentation.

Knowledge, Skills & Abilities:

  • Basic knowledge of case management principles and community resources.
  • Knowledge of subsidized housing process.
  • Cultural competency and ability to establish effective professional relationships with diverse groups of clients.
  • Strong verbal and written communication skills.
  • Strong organizational skills and high level of attention to detail.

Educational and Other Requirements: One to three years experience providing case management services to homeless and/or low-income families.  Bachelor’s Degree preferred. Bilingual (English/Spanish) preferred.

Guest Advocate (multiple shifts available)

Position Title: Guest Advocate

Shifts: Full Time: Sunday 7am-3pm; Monday-Thursday 3pm-11pm (Sunday hours can be flexible, for example 10am-6pm)

            Full Time: Monday 7am-3pm; Tuesday-Friday 3pm-11pm

            Full Time: Tuesday-Saturday 3pm-11pm

            Full Time: Thursday-Monday 11pm-7am

            Part Time: Friday-Monday, 11pm-7am

            Part Time: Saturday-Sunday 7am-3pm; Monday 3pm-11pm

General Summary of Duties: The Guest Advocate is responsible for the day-to-day functioning of the Hastings House Program. Their job is to ensure smooth daily operation of the program, including maintaining a safe, clean, and orderly environment. The Guest Advocate supervises guest, move-ins and exits; maintains inventory lists for rooms/apartments; coordinates chores schedules and monitors chores; responds to guest issues and requests; assures that guest are abiding by program rules and expectations; provides crisis management; and, along with other staff, provides emergency cell phone coverage for guests.

Essential Duties of the Position:

  • Client Management: Provides guest supervision, monitors guest activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention support to all staff and guest by managing conflict resolution as needed; provides program orientation to new guest.
  • Service Delivery: Assists other Guest Advocate in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
  • Self-Sufficiency: Plans and work to support guest with whatever is needed to help them attain and maintain economic independence, self-sufficiency, responsible parenting and family stability; maintains accurate records on lifeskills instruction activities and client participation.
  • Operational Support: Insures the health and safety of the program and guest by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; contacts and identifies available staff member for substitution and informs supervisor of substitution as needed; attends staff meetings.
  • Administrative Support: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, recordkeeping and photocopying.
  • Miscellaneous: Other activities as required and assigned by your supervisor .

Knowledge, Skills & Abilities:

  • Effective verbal and written communication skills.
  • Ability to multi-task and effectively prioritize competing demands.
  • Good follow-through and attention to detail
  • Ability to work with a diverse population.
  • Strong team player.
  • Bilingual Spanish-English or Hatian-Creole-English preferred.

Physical Demands/Working Conditions: Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the Hastings House. Work may be stressful at times.

Economic Mobility Coach/Case Manager

Job Title: Mobility Mentor- Worcester LEAP

Hours:  Full Time. Some weekends and evenings may be required.

Status: Non-exempt

General Summary of Duties: The Worcester LEAP Program Mobility Mentor will work out of the Worcester Housing Authority, providing Mobility Mentoring to participants in the Worcester LEAP Program. Worcester LEAP is an innovative five-year initiative funded by DHCD and run by CWU in partnership with the Worcester Housing Authority. The program is designed to assist low-income families to reach their goals of education, career mobility, savings and economic independence. The program combines participant-driven supportive services and coaching, peer support and learning, and cash incentives to lead to families obtaining self-sufficient wages and assets.

The Mobility Mentor provides support to participants in their journey to self-sufficiency. Mentor activities include, but are not limited to: outreach and recruitment; assisting with goal setting; coaching in self-sufficiency skills; referral to community resources; facilitation of groups and workshops; data management and reporting; and the delivery of services consistent with program objectives and standards.

Knowledge, Skills & Abilities:

  • Proficiency in Spanish is strongly preferred.
  • Knowledge of and experience with strengths-based and participant driven program models.
  • Knowledge of and experience with service coordination, and advocacy to initiate/coordinate service delivery and follow-up services.
  • Knowledge of public and private health, social service, advocacy, educational, and workforce development agencies in order to enhance stability of participants and their families.
  • Knowledge of workforce development, economic literacy, education and career exploration.
  • Ability to and experience with group facilitation.
  • Abitlity to respond flexibly to a fluid and evolving program environment.
  • Ability to work collaboratively with participants to maximize self-determination.
  • Ability to work as a memeber of an active team.

Educational Requirements:

  • Bachelor’s degree is required with a Master's degree preferred in a related field.
  • Two years of full-time, or equivalent part-time, professional experience in social services, or some other equivalent combination of education and work experience.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce. Therefore, all qualified applicants regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

Human Resources

Crittenton Women's Union
Attn: Human Resources
Ten Perthshire Road
Brighton, MA 02135
Fax: 617.202.0330


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