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Careers

As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy to help lift low-income women and their families out of poverty, Crittenton Women’s Union offers a wide range of rewarding career opportunities. When you join CWU, you become part of deeply committed team that serves approximately 1,400 people annually through its mobility mentoring, housing, education, and workforce development programs.

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Our current job openings are listed below. For internship opportunities, please see that section.

Guest Advocate for the Front Desk

Position: Guest Advocate for the Front Desk

Status: Non-Exempt; Full Time, Monday- Friday, 7am-3pm. Periodic attendance at evening meetings and trainings may be required.

General Summary of Duties: The Front Desk Clerk is responsible for the day-to-day functioning of the reception area at Ten Perthshire Road; providing administrative support to the Housing Department and other departments as needed; and working as a member of the Guest Advocate Team to ensure the smooth daily operation of the program, including maintaining a safe, clean, and orderly environment, and supporting and promoting guest wellbeing and guest focus on self-sufficiency.  Key to the role is serving as the information liaison for the internal and external communication in a prompt, professional manner and ensuring high quality customer service and efficient handling of reception and administrative duties. 

Knowledge, Skills And Abilities:

  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • Strong computer skills including Microsoft Office Suite.
  • Ability to multi-task and effectively prioritize competing demands.
  • Initiative, creativity, and flexibility.
  • Excellent follow through and attention to detail.
  • Ability to work with a diverse population.
  • Strong team player.

Physical Demands/Working Conditions: Requires prolonged sitting, walking, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in Hastings House.  Work may be stressful at times.  Ability to follow simple verbal and written instructions.  Ability to communicate effectively with staff and guests. 

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Research Project Manager

Position: Research Project Manager

Status: Full Time, Exempt (will consider candidates interested in less than FT)

General Summary of Duties:

  • Project Management for biannual CWU research based Conference including facilitating an external and internal advisory board, researching and contracting with venues and vendors, developing and implementing work plans, recruiting and communicating with speakers, audience development, developing and disseminating post-conference publications.
  •  Project Management for triennial CWU research briefs (Hot Jobs and Mass Index).
  • Conduct and support qualitative and quantitative research on CWU programs to document impact, lessons learned, and develop quality improvement initiatives.
  • Provide project management and administrative support for the Economic Independence learning network (membership network of national partners on CWU’s mobility mentoring approach).
  • Codify CWU programs for replication and training purposes.
  •  Contribute to internal outcomes initiatives including supporting report generation, data entry and audits, report design and dissemination.
  • Provide administrative oversight to resource website for staff.
  • Collaborate with and support other members of R & I team on producing publications and briefing papers on topics related to promoting economic independence for low income women.
  • Represent CWU at external meetings, speaking engagements and conferences.
  • Participate in  and/or facilitate internal committees and collaborations where research presence is required.
  • Recruit and supervise interns as needed.
  •  Provide administrative, supervisory and developmental duties as necessary including minutes taking, scheduling, interview transcription, data entry, resource cataloging, data tool design and support, technical support on webinars.
  • Some travel is required, primarily local travel between different work sites in and around Boston

Knowledge, Skills, Abilities:

  • Demonstrated project management and superior organizational skills is required.
  • Event planning experience is preferred.
  • Excellent analytic ability with qualitative and quantitative research skills.
  • Excellent demonstrated writing abilities.
  • Knowledge of program evaluation and logic models is preferred.
  • Experience translating research findings for non-academic audiences is preferred.
  • Experience/Knowledge of social services and low income populations is preferred.
  • Superior time management skills and self-starter is required.
  • Flexibility, enthusiasm and good sense of humor required

Educational and Other Requirements:

  • Bachelor’s degree with relevant work experience or Master’s degree in relevant field such as sociology, psychology, public policy, social work
  • Commitment to CWU’s mission of promoting economic independence among low income women
  • Minority and/or multilingual candidates are strongly encouraged to apply.

Physcial Demands and Working Conditions: Requires prolonged walking, sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful and fast paced at times.

 

Senior Vice President/Chief Operating Officer

Position: Senior Vice President/Chief Operating Officer 

Status: Full-Time, Exempt

General Summary of Duties: CWU’s Senior Vice President/Chief Operating Officer (SVP/COO) is responsible for  oversight of the majority of CWU’s direct and administrative services including housing, mobility mentoring programs, family support services, behavioral health and case management, research and evaluation, human resources, facilities management, and food services. In the absence of the President and CEO, the SVP/COO serves as the acting head of the organization. He or she also provides primary staff support to the Program Committee of the Board of Directors. 

Essential Functions:

  • Serves as primary staff advisor to the President and CEO;  directly advises the President/CEO on all areas of organizational strategy and oversight.
  • Oversees all programs’ performance and outcomes, as well as budget and contractual compliance, in conjunction with department heads.
  • Supervises department heads to develop program strategies, budgets and staffing plans
  • Collaborates with Senior Leadership Team members and assists the President/CEO in:

o   Developing of organization’s strategic plan and budget;

o   Creating and implementing advocacy, research and fundraising plans;

o   Building and oversight of organizational outcomes measures;

o   Oversight of program budget compliance

  • Nurtures and promotes many of CWU’s external relationships with organizational partners including city, state and federal funding agencies, research and non-profit agencies, and neighborhood resident groups
  • Contributes to and serves as expert reviewer for CWU’s written publications, including reports and briefs, annual reports, and grant proposals
  • Represents and speaks on behalf of the organization at local, state, and national forums and public events
  • Provides internal and external training and technical assistance regarding CWU approaches to service, research, and outcomes

Knowledge, Skills & Abilities

  • Extensive first-hand knowledge of non-profit human service programs and delivery systems including: public policies, program design, oversight, government and philanthropic funding
  • Significant experience managing and supervising staff members of varying areas and levels of expertise within a large organizational operating structure, including multiple departments
  • Clear track record of designing and implementing successful new programs
  • Strong understanding of outcomes measurement strategies, execution and oversight within a complex human service agency
  • Solid strategic management and planning experience, preferably having held a leadership role within an organization that has undergone significant growth and expansion
  • Demonstrable experience conducting or overseeing applied research, or partnering with applied research within human services programs
  • Exceptional communication skills in written, interpersonal, and public settings
  • Strong character and sense of integrity with a personal history of being highly mission-driven, entrepreneurial, resilient, collaborative, warm, and engaging

Educational and Other Requirements:

  • No less than seven years’ management experience, at least five of which have been at a senior staff level within a human services setting is required.
  • A master’s degree in a relevant field is required; a PhD is preferred.
  • Health and/or human services clinical licensure is beneficial.
  • Bilingual, bicultural, and candidates of color are strongly encouraged to apply.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching.  Requires coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in both office and direct services environments. Work may be stressful and fast-paced at times. Must be able to work flexible hours. Some travel required (own transportation required). 

Coordinator of Residential Services

Position: Coordinator of Residential Services  

Hours: 40 hours per week.  Monday – Friday, 10a-6p with flexibility, including at least one overnight and one weekend shift per month.  Weekend on-call responsibilities (rotation) one to two weekends per month.

General Summary of Duties:

  • Ensures program compliance with regulatory standards including, but not limited to: documentation, record-keeping, and safety standards.
  • Develops and implements program policies and procedures for effective and efficient implementation of services.
  • Provides weekly supervision to Program Supervisors and other assigned Guest Advocate staff.
  • Develops staff scheduling assignments and provides oversight of supervision to staff by Program Supervisors to ensure effective and high quality supervision and job performance evaluation.
  • Coordinates all aspects of the residential program to ensure a safe, respectful, and culturally-sensitive environment for families.
  • Partners with the Case Management Supervisor to provide integrated care and high quality services for families.
  • Partners with the Director of Residential Services and Coordinator of Family Programming to identify staff training needs and to develop and implement effective staff orientation and training programming to ensure delivery of high quality residential services.
  • Coordinates with other CWU departments such as Facilities, Human Resources, Food Services, etc. to ensure timely identification, communication, and problem-solving around issues.
  • Works a flexible schedule including days, evenings, and at least one overnight and one weekend shift per month to provide oversight and supervision necessary for ensuring program compliance and high quality service.
  • Provides on-call support to staff with back-up coverage if necessary on designated nights/weekends (on rotation).
  • Provides other support and oversight necessary to ensure delivery of high quality services and program stability as requested.

Knowledge, Skills, Abilities:

  •  Excellent verbal and written communication skills.
  • Supervisory experience in a residential or 24/7 facility.
  • Excellent computer skills including Microsoft Outlook, Microsoft Word, and Microsoft Excel.
  • Strong leadership skills.
  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds.
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution.

Educational and Other Requirements:

  • Bachelor’s Degree in related field required; Master’s Degree preferred.
  • 2-4 years of supervisory experience required within a residential or 24/7 facility.

Physical Demands and Working Conditions: Requires prolonged walking, sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful and fast paced at times.

 

Controller

Position: Controller

Status: Full-Time, Exempt

General Summary of Duties: The Controller has oversight for the day-to-day operations of the Finance department. This position is responsible to direct the financial staff to ensure effective internal controls over financial reporting, accurate and timely financial reports and safeguards over company assets. Primary responsibilities include: fiscal oversight; general ledger management; accounts payable and accounts receivable; managing the payroll process; financial analyses and reporting. The role includes compliance to regulations and standards as well as reengineering of processes to maximize efficiency and effectiveness. The Controller reports to the CFO and has one direct report.

Knowledge, Skills, Abilities:

  •  Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles, especially as they pertain to not-for-profit accounting. 
  • Ability to analyze financial data and prepare financial reports, statements and projections.
  • Working knowledge of budgeting, forecasting, and business-line profitability analysis.
  • Knowledge of current federal and state financial regulations and audit requirements.
  • Creativity, patience and a good attitude.
  • In-depth knowledge of Microsoft Office required.
  • Experience with Financial Edge is preferred.
  • Excellent problem solving skills.
  • Ability to stay calm under pressure.
  • Must maintain knowledge of and ensure compliance with all applicable state federal wage and hour laws.

Educational and Other requirements:

  • Bachelor's Degree in Accounting.
  • CPA is preferred.
  • 3+ years of public accounting experience.
  • Related work experience in payroll.

Healthy Families Home Visitor

Position: Healthy Families Home Visitor

Hours: 40 hours/week, 9:00AM-5:00PM

General Summary of Duties: Provide intensive home visiting services to first time parents under 25 in the Boston area.  Services delivered include case management, parent support and education, and child development support.  Conduct screenings related to child development, healthy relations, mental health and substance use.

Knowledge, Skills, and Abilities:

  • Mature, dependable individual with sound judgment, warm, nurturing style, and ability to establish trusting relationships.
  • Respectful of individual and cultural differences and interest in working with culturally diverse populations.
  • Strong interest in learning more about parenting, infant development, group work and related human services
  • Spanish or Haitian Creole fluency beneficial.

Educational and Other Requirements:

  • Bachelor’s degree is preferred.
  • Experience with infants and toddlers.
  • Experience working with teens and young adults.
  • Experience working with parents in a strengths-based model is preferred.
  • Proficient computer skills.
  • Bilingual (Spanish or Haitian Creole and English ) is preferred.
  • Access to a car and a valid driver’s license is required.
  • Comfortable working in all of Boston’s neighborhoods is required.
     

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping, stretching, driving and climbing stairs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be demanding and fast paced at times.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Mobility Mentor (Family Mobility Project)

Position Title: Mobility Mentor (Family Mobility Project) 

Hours: Full Time. Evenings and some weekends are required.

General Summary of Duties: Interested in getting beyond traditional case management to truly help low-income families move to economic independence? Crittenton Women’s Union is searching for a social work all-star to work as a Mobility Mentor in our new intergenerational initiative, the Family Mobility Project. Mobility Mentors support participants in their journey to self-sufficiency, helping them to move forward in family stability, wellbeing, education, finances, and career.

Mobility Mentor activities include, but are not limited to: outreach and recruitment; assisting with goal setting; coaching in self-sufficiency skills; referral to community resources; facilitation of groups and workshops; data management and reporting; and the delivery of services consistent with program objectives and standards. To learn more about Mobility Mentoring, please see http://www.liveworkthrive.org/research_and_tools/mobility_mentoring

The Project: Family Mobility Project is an innovative initiative developed by CWU in partnership with Nurtury (formerly Associated Early Care and Education) and the Center on the Developing Child at Harvard University.The program is designed to assist low-income families to reach their goals of education, career mobility, and economic independence in an integrated, intergenerational fashion. The Mobility Mentor will work in a team with a Child and Family Specialist from Nurtury to support parents and their kids in achieving their goals together. Work will be based out of Nurtury’s Learning Lab in Bromley-Heath, Jamaica Plain. 

Knowledge, Skills & Abilities:

  • Knowledge of and experience with strengths-based and participant driven program models.
  • Ability to respond flexibly to a fluid and evolving program environment.
  • Knowledge of workforce development, financial literacy, adult and postsecondary  education, and career exploration.
  • Knowledge of and experience with service coordination, including following up on progress in various services.
  • Knowledge of local public and private health, social service, educational, and workforce development agencies in order to enhance stability of participants and their families.
  • Ability to explain complex ideas to a wide variety of people.
  • Experience with group facilitation.
  • Ability to work collaboratively with participants to maximize self-determination.
  • Ability to work independently and as an active member of a team.
  • Good computer skills; familiarity with online scheduling tools.
  • Must be able to work a flexible schedule in order to meet with working families; this may mean a combination of early morning, late evening, and some Saturday meetings.
  • Must have reliable transportation for home visits.
  • Commitment to CWU’s mission of promoting economic independence among low income women.

Educational Requirements:

  • Bachelor’s degree is required, Master's degree is preferred in a related field.
  • Two years of full-time, or equivalent part-time, professioinal experience in social services, or some other equivalent combination of education and work experience.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

Administrative Assistant

Position: Administrative Assistant for Supportive Housing and STEPS Scattered Sites Program

Hours: Monday-Friday, 8am-4pm.

General Summary of Duties: The Administrative Assistant is responsible for administering all activities required to maintain and enhance the operations of the Supportive Housing and STEPS Scattered Sites programs. Responsibilities include, but are not limited to: establishing and maintaining relationships with property managers/landlords regarding maintenance of apartments, maintaining leases, overseeing furniture and apartment supplies; and, providing administrative support to the management team such as, assisting with housing search activities, development of and participation in workshops/groups that promote focus on guest well-being and self-sufficiency, data management, and general clerical work. The goal of this position is to ensure efficient operations in order to obtain program and organizational goals. This position is non-exempt.

Knowledge, Skills, Abilities:

  • Strong computer and Microsoft Suite skills; Word, Excel, and Powerpoint
  • Strong organization skills and attention to details.
  • Strong verbal and written skills. 
  • Ability to work effectively with others in a diverse environment with a focus on quality customer service.
  • Strong problem solving skills and decision making.
  • Ability to work independently with assignments achieving timely completion .

Educational Qualifications:

  • High School or GED is required; some college is preferred.
  • At least two years of full time or equivalent part time, secratarial experience with a strong knowledge of Microsoft Office Suite.
  • Ability to perform simple arithmetic functions.
  • Access to a reliable car.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching and ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

How to Apply: To be considered an applicant for this position, please complete the online employment application:

 

Food Service Assistant

Position Title: Food Service Assistant

Reports to: Director of Food Services

Hours: Monday, 8-7 Tuesday, Wednesday, Thursday 7-3,  Sunday 3-7

General Summary of Duties:

  • FOOD PREPARATION AND DISTRIBUTION: Carries out daily tasks required to prepare, distribute and/or serve all meals, inlcuding but not limited to breakfast, lunch, dinner, staff, HDM, meetings and other events as assigned; prepares, packages and delivers all meals including, HMD, in compliance with standards for quality and portion control; prepares, identifies and maintains logs and other reports as needed for the Food Services Department including HDM.
  • QUALITY CONTROL: Maintains and cleans all kitchen, dining room, store room and Food Service equipment (including dishes, silverware, glassware, pots and pans) and food preparation surfaces; maintains cleanliness of kitchen, dining room and food storage area, shelves, walls, floors and loading dock in accordance with organizational policies, standards of practice, license and code regualtions; maintains all equipment related to HDM, including delivery van.
  • DRIVING: Must be able to drive full size van in a safe and controlled fashion.  Ability to climb up and down stairs to deliver meals to the elderly.  Maintains van cleanliness and checks engine fluids on a regular basis.

Knowledge, Skills, Abilities:

  • Ability to lift 30 pounds repeatedly throughout the shift.
  • Ability to stand for 2-3 hours at any given time and travel up and down steps.
  • Valid U.S. Driver's License.
  • Experience driving a full sized van.
  • Basic computer skills; Microsoft Office and Outlook preferred.
  • Ability to read and follow instructions, understand  written and oral multi-step instructions.

Educational and Other Requirements:

  • High School Diploma or GED preferred.

Physical Demands/Working Conditions: The usual and customary methods of performing the job's functions require the following physical demands: lifting of up to 50 pounds occasionally, 20 pounds frequently and/or daily moving or lifting up to 10 pounds; standing several hours a day; carrying, pushing, and/or pulling; some climbing and balancing; some stooping, kneeling, crouching, and/or crawling.  Ability to stand and to climb stairs for sustained periods of time. 

How to apply: To be considered for this position please click on the button below to complete the online employment application:

Housing Stabilization Case Manager

Position: Housing Stabilization Case Manager

Hours: Monday - Friday, 9:00 am - 5:00 pm, occassional 12:00 pm - 8:00 pm

General Summary of Duties:

  • Work with families as part of an interdisciplinary team to develop a stabilization plan that assists each family’s effort to remain stably housed and best meets their economic and stabilization needs.
  • Conduct office and home visits to support and assist families in implementing their stabilization plan.
  • Provide intervention services to assist families with problem solving, including holding family meetings as appropriate.
  • Assist families with all aspects of managing their tenancy, including collaborating with housing team and landlords.
  • Provide advocacy training, consumer education and crisis management when necessary to prevent housing disruption.
  • Develop relationships with community organizations and resources in order to strengthen referral base for families sustaining housing.
  • Help families establish, strengthen, and maintain residential stability and connections to their neighborhood, such as connections to schools, employment services, medical providers.
  • Monitor families’ progress through documentation and reporting process.
  • Participate in all departmental staff and team meetings.
  • Participate in supervision and professional development opportunities.

Knowledge, Skills, Abilities:

  • Experience working in the community with a diverse population, including homeless families.
  • Ability to collaborate with families to develop goals, and to provide clear feedback about progress.
  • Ability to complete required documentation in a thorough and timely manner.
  • Familiarity with a variety of housing subsidy programs, as well as Landlord/Tenant rights.
  • Ability to communicate effectively; both written and verbal skills.
  • Strong mediation and negotiation skills and abilities.
  • Strong computer skills and ability to enter data accurately into electronic outcomes data base.
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary.

Education and Other Requirements:

  • Bachelor's Degree  with experience in human and/or social services field is strongly preferred.
  • Bi-lingual in Spanish is required.
  • Demonstrated ability to work in an office and field-based settings with a diverse population.
  • Access to a reliable vehicle to perform home visits is required. 

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in an office and field environment, client apartment and various other locations as needed. Work load is often fast paced.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Case Manager for Shelter Living and Placement (STEPS Scattered Sites Program)

Position: Case Manager for Shelter Living and Placement (STEPS Scattered Sites Program)

Hours: Monday- Friday, 9am-5pm. Some evening hours may be required.

General Summary of Duties: The Case Manager for Shelter Living and Placement provides case management services for the Scattered Sites Shelter Program of Crittenton Women’s Union. The Scattered Sites Program provides temporary shelter in apartment units for homeless families. Responsibilities include, but are not limited to: orientation of new shelter guests, intake and assessment, service planning, case management, housing search and placement, and timely and accurate documentation of services. The Case Manager works with families from diverse backgrounds, and provides most services at the program’s scattered sites units.

Knowledge, Skills , and Abilities:

  • Basic knowledge of case management principles and community resources.
  • Cultural competency and ability to establish effective professional relationships with diverse group of clients.
  • Knowledge of homelessness, housing subsidies, and other housing issues.
  • Strong verbal and written communication skills.
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary.
  • Strong organizational skills and high level of attention to detail.
  • Strong computer skills.

Educational and Other Requirements:

  • Bachelor's Degree preferred.
  • One to three years of Case Management/Housing Search experience is required.
  • Position requires car and valid Massachusetts Driver's License.
  • Bilingual in Haitian Creole is required.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Requires driving to units for case management meetings, as well as to other meeting sites related to service provision and housing. May require some evening hours. Work can be fast paced.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Maintenance/Facilities

Position: Maintenance/Facilities

Hours: Saturday-Wednesday, 1pm-9pm

Reports to: Director of Facilities and Operations

General Summary of Duties: Under supervision of the Director of Facilities & Operations this position performs a variety of duties in the general maintenance and cleaning of buildings, facilities, and equipment at Crittenton Women’s Union facilities. Responsible for the direction of custodial services within the facility. This position works collaboratively with housing supervisory staff to identify custodial needs and establish timelines for completion.

Knowledge, Skills, Abilities:

  • Clean and prepare rooms for turnovers: change blinds, buff floors, patch & paint walls, clean lights and make any other small repairs needed; within 24 hours of occupant leaving housing.
  • Maintain and clean lighting fixtures throughout building.
  • Clean and sanitize restrooms/bathrooms as needed; refill restroom dispensers.
  • Clean, dust, and wipe furniture and radiators; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers in offices, conference rooms, and common areas.
  • Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.
  • Strip, clean, buff and apply floor sealer and floor finish to hard surface floors; vacuum and shampoo carpets.
  • Use and maintain assigned power equipment and hand tools; buffers, steamers, extractors, high pressure washers, vacuums, brooms, mops, and  other equipment for the cleaning and general maintenance of floors, walls, carpets, furniture, etc.
  • Wash walls all common areas and hallways; Use ladders when required in work assignments.
  • Secure buildings when facilities are not in use: checking for unlocked doors and windows, report any unauthorized occupants, turn off lights.
  • Follow instructions regarding the storage and use of chemicals and supplies.  Use as directed.
  • Maintain orderly supply and storage areas, including disposal of trash and debris left by housing occupants.
  • Perform landscaping and related activities such as removing snow or debris from sidewalks and stairs in areas using hand-operated tools or small power equipment.
  • Move furniture, equipment, supplies and tools on an incidental basis.
  • Wash accessible interior and exterior windows. Clean blinds. Launder cleaning rags and dust mops.
  • Attend safety meetings and other facilities related meetings.
  • Handle recycling materials.
  • Report needed work orders to Director of Facilities & Operations.
  • Assist with inventory control and ordering of cleaning supplies.
  • Safely operate all vehicles and other job related equipment.
  • Support and enforce all OSHA rules, and organizational health and safety regulations and guidelines, etc.
  • Perform related duties as required.

Physical Demands/Working Conditions: Requires standing, bending, stooping, and stretching.  Communication to peers requires use of voice.  Requires eye-hand coordination and manual dexterity sufficient to operate power tools and manual tools. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in and outside of buildings and in inclement weather.  Performs a variety of physical labor including climbing ladders, bending, kneeling, reaching, and standing for long periods of time; lift and carry boxes, tools, equipment, and materials.  Ability to lift 50lbs.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Family Programming Assistant

Position: Family Programming Assistant

Status: Non Expemt

Hours: Monday-Friday, 4pm-8pm

General Summary of Duties: The Family Programming Assistant will support the Case Manager and Assistant Director of Supportive Housing. S/he will help to plan and execute programs and events for parents and children at Horizons Transitional Living Place. This includes monitoring activities and enforcing rules and regulations and providing crisis intervention support as needed. S/he will also plan and implement life skills instruction to help participants maintain economic independence and self-sufficiency.

Knowledge, Skills, Abilities:

  • Passion for and experience with working with families
  • Creativity, patience and a good attitude
  • Proficiency in Spanish or Chinese is preferred
  • Knowledge of Microsoft Office is required
  • Excellent problem solving skills and ability to stay calm under pressure

Educational and Other Requirements:

  • Bachelor's Degree is preferred.
  • Housing Search experience is preferred
  • Valid Massachusetts Driver's License is preferred
  • Experience with group facilitation and training is preferred
  • Experience working with diverse populations

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Case Manager, Congregate Co-Sheltering Program

Position: Case Manager, Congregate Co-Sheltering Program

Hours: 40 hours/week; Flexible hours; predominately 9am-5pm and some Saturdays

General Summary of Duties: The Case Manager is responsible for carrying out client support services using CWU's Mobility Mentoring ® platform for our Congregate Co-Sheltering Program (Co-Sheltering).  The Co-Sheltering Program provides transitional living for single mothers and their children.

The goal of Co-Sheltering is to promote economic independence among women living in our Co-Sheltering program by offering individualized basic skills training, education, and career guidance.  The Co-Sheltering Case Manager's services include activities such as, conducting Bridge to Self-Sufficiency ® assessments, establishing individual mobility goals; ensuring client adherence to DHCD's contractual requirements, such as Re-Housing Plans, annual assessments, housing search, and adherence to shelter policies and procedures.  Case Managers are responsible for facilitating and leading self-sufficiency workshops for clients, which occur primarily in the evening and some Saturdays.  A key element of the work is helping the client learn to use group/ peer supports for leveraging healthy and supportive connections. 

Knowledge, Skills, Abilities:

  • Basic knowledge of principles of community organization, case coordination, and advocacy to initiate/ coordinate service delivery and follow- up services.
  • Knowledge of scope and activities of public and private health and welfare agencies in order to enhance the level of guest's welfare and promote families' long-term stability.
  • Ability to work effectively with families from diverse cultures.
  • Strong mediation, negotiation, verbal and written communication skills.
  • Knowledge of homelessness, housing subsidies and other housing issues.
  • Strong organizational skills and attention to detail.

Education:

  • Bachelor's Degree preferred.
  • One to three years of Case Management/Housing Search experience preferred.
  • Proficiency in Spanish is helpful.
  • Valid Massachusetts Driver's License required.
  • Experience with group facilitation and training a plus.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping, stretching, driving and climbing stairs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be demanding and fast paced at times.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Case Manager for Shelter Living and Placement (Hastings House)

Position Title: Case Manager for Shelter Living and
Placement—Congregate

General Summary of Duties: The Case Manager for Shelter Living and Placement is responsible for supporting shelter guests to obtain permanent housing and make progress toward economic self-suffciency.  Responsibilities include, but are not limited to: performing intake assessments to identify each family's strenths and needs; collaborating with guests to develop goals and monitor progress; assisting guests to eliminate barriers to housing and employment; referral to internal and external resources; and timely and thorough completion of service documentation.

Knowledge, Skills & Abilities:

  • Basic knowledge of case management principles and community resources.
  • Knowledge of subsidized housing process.
  • Cultural competency and ability to establish effective professional relationships with diverse groups of clients.
  • Strong verbal and written communication skills.
  • Strong organizational skills and high level of attention to detail.

Educational and Other Requirements:

  • One to three years experience providing case management services to homeless and/or low-income families.
  • Bachelor’s Degree preferred.
  • Bilingual in English and Spanish is preferred.

Guest Advocate (multiple shifts available)

Position Title: Guest Advocate

Shifts: Full Time: Tuesday-Saturday 3pm-11pm

            Full Time: Thursday-Monday 11pm-7am

            Part Time: Friday-Monday, 11pm-7am

General Summary of Duties: The Guest Advocate is responsible for the day-to-day functioning of the Hastings House Program. Their job is to ensure smooth daily operation of the program, including maintaining a safe, clean, and orderly environment. The Guest Advocate supervises guest, move-ins and exits; maintains inventory lists for rooms/apartments; coordinates chores schedules and monitors chores; responds to guest issues and requests; assures that guest are abiding by program rules and expectations; provides crisis management; and, along with other staff, provides emergency cell phone coverage for guests.

Essential Duties of the Position:

  • Client Management: Provides guest supervision, monitors guest activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention support to all staff and guest by managing conflict resolution as needed; provides program orientation to new guest.
  • Service Delivery: Assists other Guest Advocate in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
  • Self-Sufficiency: Plans and work to support guest with whatever is needed to help them attain and maintain economic independence, self-sufficiency, responsible parenting and family stability; maintains accurate records on lifeskills instruction activities and client participation.
  • Operational Support: Insures the health and safety of the program and guest by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; contacts and identifies available staff member for substitution and informs supervisor of substitution as needed; attends staff meetings.
  • Administrative Support: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, recordkeeping and photocopying.
  • Miscellaneous: Other activities as required and assigned by your supervisor .

Knowledge, Skills & Abilities:

  • Effective verbal and written communication skills.
  • Ability to multi-task and effectively prioritize competing demands.
  • Good follow-through and attention to detail
  • Ability to work with a diverse population.
  • Strong team player.
  • Bilingual Spanish-English or Hatian-Creole-English preferred.

Physical Demands/Working Conditions: Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the Hastings House. Work may be stressful at times.

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce. Therefore, all qualified applicants regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

Human Resources

Crittenton Women's Union
Attn: Human Resources
Ten Perthshire Road
Brighton, MA 02135
Fax: 617.202.0330


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