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As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy to help lift low-income women and their families out of poverty, Crittenton Women’s Union offers a wide range of rewarding career opportunities. When you join CWU, you become part of deeply committed team that serves approximately 1,400 people annually through its mobility mentoring, housing, education, and workforce development programs.

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Our current job openings are listed below. For internship opportunities, please see that section.

Assistant Vice President, Mobility Mentoring Programs and Services

Position: Assistant Vice President Mobility Mentoring Programs and Services

Reports to:   Vice President Mobility Mentoring Programs and Services 

Executive Summary of Duties: 

Executive Summary of Duties: 

The AVP Long Term-Mobility Mentoring Programs and Services (MMPS) is responsible for the operations of the Mobility Mentoring (MM) Programs located in the Metro Boston areas that are part of the innovative and expanding platform of implementing the Mobility Mentoring programs to achieve economic mobility for low income families.  The AVP will oversee staff, and operations, provide guidance in working with program participants, work with Research and Evaluation department to refine data collection and outcomes management, assist VP in standardizing MM platform and services across programs, assist VP in developing budgets, making program adjustments and revisions as program and partnerships mature, and develop groups and training's for all MM platform users.

Supervisor:  Vice President Mobility Mentoring Programs and Services (VPMMPS)

GENERAL SUMMARY OF DUTIES:

MANAGEMENT OF PROGRAM OPERATIONS:  Provides direct supervisory oversight to multiple MM Program sites to ensure their smooth operation and strong client outcomes.  Oversight responsibilities include supporting program coordinators in establishing program operations including caseloads and outcomes expectations for staff; overseeing requirements of the state contracts for housing programs in portfolio, overseeing programs’ compliance with data entry requirements; monitoring program outcomes; and evolving program implementation strategies to improve client and program outcomes.  Provide guidance in hiring, evaluating and supervising MM program staff.  Works with VPMMPS to develop budgets and annual program goals. 

MOBILITY MENTORING STAFF TRAINING:  Works with the AVP of the Mobility Mentoring Center to the develop and improve of MM training curriculum.  Insures that all MM staff receives adequate and ongoing training to promote the career development ladders developed for staff. Works with coordinators to implement department training schedule. 

LEADS MOBILITY MENTORING TEAM: Attends and supports coordinators in monthly meetings of all Mobility Mentors with the goal of improving Mentor skills, creating shared learning opportunities, and mitigating boundary risks inherent in the role.  Develops and implements coaching based supervisory protocol with support of VP and Coordinators.

DATA CAPTURE AND OUTCOMES MEASUREMENT: Oversees all aspects of data reporting for the department..  Ensures the timely high-quality input of all relevant data by MM staff.  Works closely with the Outcomes Measurement Department to improve all aspects of data collection, format and use of outcomes measurement reports.  Assists in evolving effective use of outcomes data to improve program services.

COMMUNITY PARTNERSHIPS: Oversees the development of community partnerships designed to improve access to needed services for all Mobility Mentoring participants.  Serves as liaison for MMPS to partners and for on going housing based projects in development with the Boston Housing Authority.

RESEARCH PARTNERSHIPS: Oversees MMPS responsibilities in all research partnerships and maintains compliance with all expectations of MMPS direct services delineated in research contracts.  Participates in design and development of new research partnerships.

MANAGES SERVICE DELIVERY: Manages and oversees all services and related activities as needed  to ensure and support daily operations in accordance with program standards and outcome requirements, including but not limited to, staff coverage, liaisons and referrals with other service organizations and across programs at Crittenton Women’s Union with regard to record-keeping and reporting around participant and program issues.  

PROGRAM FOCUS REPONSIBILITY:  Develops resources, provides leadership, acts a liaison with internal and external contacts regarding MM community based programs.

STRATEGIC COMMUNITY BASED PLANNING:  Works with Vice President of Mobility Mentoring Programs Services to evaluate and develop strategic direction and planning for community based presence for CWU that supports the long term strategic planning for the organization.  Experience in community development, funding sources, program delivery in the City of Boston.

MISCELLANEOUS: Performs other tasks as required.

IV. KNOWLEDGE, SKILLS & ABILITIES:

  • Excellent project management and start-up skills for new programs with deadlines and commitments outside of CWU.
  • Housing management experience and knowledge of homelessness and rental housing in the Boston area.
  • Ability to manage housing crisis situations.
  • Excellent supervisory skills in relevant setting.
  • Knowledge of principles, procedures, techniques, trends, and literature of strengths-based and participant-driven program models.
  • Knowledge of principles of community organizing, service coordination, and advocacy to initiate/coordinate service delivery and follow-up services.
  • Knowledge of scope and activities of public and private health, social service, subsidized housing, advocacy, educational, and workforce development agencies in order to enhance stability of participants and their families.
  • Knowledge of housing regulations, tenant-landlord law, affordable housing guidelines, and inspectional services.
  • Excellent group facilitation skills.
  • Ability to respond flexibly to a fluid and evolving program environment. 
  • Ability to work collaboratively with all departments at CWU in furthering the quality and adaptation of the MM platform.  
  • Ability to work as a member and leader of an active team 

V. EDUCATIONAL REQUIREMENTS:

Master’s degree in a related field and at least four years of full-time, or equivalent part-time, professional experience in social services and/or affordable housing management, or some other equivalent combination of education and work experience.  Proficiency in Spanish is helpful.

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce.  Therefore, all qualified applicant, regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

Mobility Mentor-Boston Mass LEAP

Who We Are:  As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy to help lift low-income women and their families out of poverty, Crittenton Women’s Union (CWU) offers a wide range of rewarding career opportunities. When you join CWU, you become part of deeply committed team that serves between 1,100 and 1,500 people annually through its mobility mentoring, housing, education, and workforce development programs.

Crittenton Women’s Union is a high-performing and innovative organization whose work is achieved through the fundamental values of inclusiveness and diversity, mutual respect, support, and learning.

Title: Mobility Mentor- Boston Mass LEAP

Hours:  Full Time. Some weekends and evenings may be required.

Status: Non-exempt

All candidates need to submit a cover letter with their resume that outlines their particular interest and skills as they relate to this role.

General Summary of Duties: The Boston LEAP Program Mobility Mentor will work with the Watertown Housing Authority, Quincy Housing, Braintree Housing Authority, and the Metro Boston Housing Partnership providing Mobility Mentoring to participants in the Mass LEAP Program. MassLEAP is an innovative five-year initiative funded by DHCD and run by CWU in partnership with the Housing Authorities. The program is designed to assist low-income families to reach their goals of education, career mobility, savings and economic independence. The program combines participant-driven supportive services and coaching, peer support and learning, and cash incentives to lead to families obtaining self-sufficient wages and assets.

The Mobility Mentor provides support to participants in their journey to self-sufficiency. Mentor activities include, but are not limited to: outreach and recruitment; assisting with goal setting; coaching in self-sufficiency skills; referral to community resources; facilitation of groups and workshops; data management and reporting; and the delivery of services consistent with program objectives and standards.

Knowledge, Skills & Abilities:

  • ·         Ability to travel to Watertown, Quincy, Dorchester, and Boston
  • ·         Valid drivers’ license and personal vehicle strongly preferred since travel to these sites by public transportation is challenging
  • ·         Knowledge of and experience with strengths-based and participant driven program models.
  • ·         Knowledge of and experience with service coordination, and advocacy to initiate/coordinate service delivery and follow-up services.
  • ·         Knowledge of public and private health, social service, advocacy, educational, and workforce development agencies in order to enhance stability of participants and their families.
  • ·         Knowledge of workforce development, economic literacy, education and career exploration.
  • ·         Experience with group facilitation.
  • ·         Ability to respond flexibly to a fluid and evolving program environment.
  • ·         Ability to work as a member of an active team.
  • ·         Proficiency in Spanish helpful.

Educational Requirements:

  • ·         Bachelor’s degree is required with a Master's degree preferred in a related field. Two years of full-time, or equivalent part-time, professional experience in social services, or some other equivalent combination of education and work experience.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

Application Link 

 

Congregate Shelter Case Manager

 

Who We Are:  As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy to help lift low-income women and their families out of poverty, Crittenton Women’s Union (CWU) offers a wide range of rewarding career opportunities. When you join CWU, you become part of deeply committed team that serves between 1,100 and 1,500 people annually through its mobility mentoring, housing, education, and workforce development programs.

 

Crittenton Women’s Union is a high-performing and innovative organization whose work is achieved through the fundamental values of inclusiveness and diversity, mutual respect, support, and learning.

 

Position: Congregate Shelter Case Manager

Hours: Full-time Monday – Friday, Flexible Hours

All candidates need to submit a cover letter with their resume that outlines their particular interest and skils as they relate to this role.

General Summary of Duties: The Congregate Shelter Case Manager is responsible for supporting shelter guests in obtaining permanent housing and making progress towards goals related to economic self-sufficiency.  Responsibilities include, but are not limited to: orienting new guests to shelter, performing intake assessments to identify each family’s strengths and needs; collaborating with guests to develop goals and monitor progress; assisting guests to eliminate barriers to housing and employment; housing search and placement, referral to and collaboration with internal and external resources; and timely and accurate completion of service documentation. 

Knowledge, Skills, and Abilities:

  •          Basic knowledge of case management principles and community resources.
  •          Cultural competency and ability to establish effective professional relationships with diverse group of clients.
  •          Knowledge of homelessness, housing subsidies, and other housing issues.
  •     Strong verbal and written communication skills.
  •       Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary.
  •       Strong organizational skills and high level of attention to detail.
  •       Strong computer skills.

Educational and Other Requirements:

  •         Bachelor's Degree preferred.
  •          One to three years of Case Management/Housing Search experience is required.
  •          Bilingual Spanish or Haitian Creole is preferred.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment.  May require some evening hours. Work can be fast paced.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

 

APPLICATION LINK 

 

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce.  Therefore, all qualified applicant, regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

Mobility Mentor/Coach

Job Title: Mobility Mentor/Coach

Hours:  40 hours a week and occasional Saturdays and evenings required

All candidates need to submit  a cover letter with their resume that outlines their particular interest and skills as they relate to this role.

This position is responsible for working with participants in the Bridge to CFO program which provides an entry into the CFO five year program. The Bridge program is focused on residents of the Newton Housing Authority.

The Mobility Mentor/Coach's activities include, but are not limited to: outreach and recruitment of new program participants; working one on one with program participants to support participants with goal setting, furthering their education and career, and connecting to helpful community resources; facilitation of CFO groups and workshops; and data management and reporting. This position is designed to work holistically with clients to identify strengths and problem solve around challenges toward promoting economic mobility. Therefore goals may be around career development, education/training, financial management, family stability or well-being.

Essential Duties of the Position:

  • Provide one to one mentoring, coaching and goal setting, specifically around goals related to promotion economic mobility for the head of household and her family.
  • Serve as a resource for the participant and family on issues including housing, budgeting, career and education, child care, health care, and more.
  • Conduct detailed assessments and monitor and document participants’ progress according to individual plans.
  • Recruit participants for the Bridge to CFO program, including outreaching to community groups, presentations to local agencies, etc.
  • Thorough and organized documentation of caseload efforts, including up to date and accurate documentation of electronic database system according to deadlines.
  • Participate in the development and facilitation of participants’ workshops and community groups.

Knowledge, Skills & Abilities:

  • Community outreach experience, including presentation and public speaking skills
  • Experience leading or facilitating groups
  • Knowledge of community resources
  • Must be able to manage a case load of up to 25 participants effectively and efficiently
  • Experience working with clients who have experienced trauma and/or crises (homelessness, domestic violence, etc.)
  • Cultural competency and sensitivity with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds.
  • Advocacy and coaching skills that are compassionate, strengths-based and non-judgmental
  • Effective problem-solving and conflict resolution skills.
  • Ability to work collaboratively as part of a team a fast-paced, changing environment
  • Strong time management skills, organizational skills, and attention to detail.
  • Excellent computer skills, including data entry
  • Flexible work schedule including some evenings and weekends
  • Valid driver’s license and automobile are required as public transportation to our sites in Newton is not feasible.
  • Bilingual or bicultural is a plus
  • Must pass a CORI check.

Educational Requirements:

  • Bachelor’s degree is required.
  • Master's degree in a related field preferred
  • Two years of full-time or equivalent part-time, professional experience in social services, or some other equivalent combination of education and work experience.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times. Requires valid Mass. Driver License, access to a reliable car, and ability to travel within the city and surrounding communities.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce. Therefore, all qualified applicant, regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

 

 

 

Housing Specialist

Position: Housing Specialist

Hours: Full Time, 40/week , occasional after business hours needs

General Summary of Duties: The Housing Specialist is responsible to support permanent housing placement and stabilization services for congregate, scattered sites and co-sheltering programs; this includes all subsidies, public housing and market rate housing. The Housing Specialist performs a variety of office and field activities aimed at identifying housing options in Massachusetts, with a focus on the Boston/Metro Boston regions. Key to the role is ensuring that all documentation and guidelines for housing placements and stabilization services are followed and that all required documents and information are submitted to Property Managers in a timely fashion. This position works closely with Property Owners and Case Managers.

Knowledge, Skills, Abilities:

  • Knowledge of housing search options, process, and documentation requirements
  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds
  • Experience working independently to accomplish goals and tasks assigned
  • Ability to communicate with community members, regulatory agencies, or members of the business community
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution
  • Strong mediation, negotiation, oral, and written skills
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary
  • Valid Mass Driver License, access to a reliable car, and ability to travel within the city and surrounding communities.

Educational and Other Requirements:

  • Bachelor’s Degree in related field or 2-3 years’ experience working in a related field
  • Experience in residential programs is preferred.
  • 1-3 years of experience and knowledge of housing subsidies and homeless and housing issues
  • Willingness to work a flexible schedule.
  • Bilingual in Spanish and/or Haitian Creole is preferred.
     

How to Apply: To be considered for this position please click on the link below to complete the online employment application.

Guest Advocate (Multiple Positions Available)

Position Title: Guest Advocate

Hours: Full time, 40 hours a week: 

                                        3pm -11pm Saturday-Wednesday                                      

                                        3pm-11pm Thursday-Monday 

or Part time, 16 hours a week:

                                        7am - 3pm Saturdays and Sundays

or Per Diem: we are always looking for people to join our team in this capacity.

General Summary of Duties: The Guest Advocate is responsible for providing client support services and consistent client supervision to insure high-quality and smooth program operations consistent with profram and organizational objectives including, but not limited to: client management, crisis intervention, service delivery, programming support, life skills instruction, operational support, and administrative support. 

Essential Duties of the Position:

  • Client Management: Provides guest supervision, monitors guest activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention by managing conflict resolution as needed; provides program orientation to new guests.
  • Service Delivery: Assists the team in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
  • Self-Sufficiency: Plans and works with guests on goals of economic independence, self-sufficiency, responsible parenting and family stability through coaching, teaching, support, and programming activities.
  • Operational Support: Insures the health and safety of the program guests by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; attends staff meetings and trainings regularly.
  • Administrative Support: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, record keeping and photocopying.
  • Miscellaneous: Other activities as required and assigned.

Knowledge, Skills & Abilities:

  • Effective verbal and written communication skills.
  • Ability to multi-task and effectively prioritize competing demands.
  • Good follow-through and attention to detail
  • Ability to work with a diverse population.
  • Strong team player.
  • Bilingual Spanish-English or Hatian-Creole-English preferred.

Physical Demands/Working Conditions: Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the Hastings House. Work may be stressful at times.

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce. Therefore, all qualified applicants regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

Human Resources

Crittenton Women's Union
Attn: Human Resources
Ten Perthshire Road
Brighton, MA 02135
Fax: 617.202.0330


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