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Careers

As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy to help lift low-income women and their families out of poverty, Crittenton Women’s Union offers a wide range of rewarding career opportunities. When you join CWU, you become part of deeply committed team that serves approximately 1,400 people annually through its mobility mentoring, housing, education, and workforce development programs.

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Our current job openings are listed below. For internship opportunities, please see that section.

Case Manager for Shelter Living and Placement (Hastings House)

Position Title: Case Manager for Shelter Living and Placement

General Summary of Duties: The Case Manager for Shelter Living and Placement is responsible for supporting shelter guests to obtain permanent housing and make progress toward economic self-suffciency.  Responsibilities include, but are not limited to: performing intake assessments to identify each family's strenths and needs; collaborating with guests to develop goals and monitor progress; assisting guests to eliminate barriers to housing and employment; referral to internal and external resources; and timely and thorough completion of service documentation.

Knowledge, Skills & Abilities:

  • Basic knowledge of case management principles and community resources.
  • Knowledge of subsidized housing process.
  • Cultural competency and ability to establish effective professional relationships with diverse groups of clients.
  • Strong verbal and written communication skills.
  • Strong organizational skills and high level of attention to detail.

Educational and Other Requirements:

  • One to three years experience providing case management services to homeless and/or low-income families.
  • Bachelor’s Degree preferred.
  • Bilingual in English and Spanish is preferred.

How to Apply: To be considered for this position please click on the link below to complete the online employment application.

 

Mobility Specialist (Finance)

Job Title: Mobility Specialist (Finance)

Department: Mobility Mentoring™ Programs and Services

Hours:  Full Time (exempt)

General Summary of Duties: This position is a key member of the Mobility Mentoring Center - Boston. The Specialist will work directly with low income clients to teach them critical skills in promoting economic mobility including conducting assessments, developing long term and short term self-sufficiency goals and guiding clients toward appropriate next steps. This position is designed to work holistically with clients to identify strengths and problem solve around challenges toward promoting economic mobility. Therefore goals may be around career development, education/training, financial management, family stability or well-being. However, the deepest expertise required for this position is in financial coaching.

Essential Duties of the Job:
Economic Mobility Expertise:

  • Provide one to one goal setting and guidance on associated tasks toward goal achievement to low income women, specifically around goals related to promoting economic mobility
  • Conduct detailed assessments and monitor and document participants’ progress according to individual plans
  • Recruit students and participants for CWU services

Financial Stability Expertise:

  • Provide personal financial coaching to assist low income adults with budgeting, banking, asset development, credit score management, debt reduction and management, and financial planning for the future, among other financial topics
  • Offer workshops to low-income adults with established curricula. Assist in developing and improving curricula
  • Research best practices for promoting financial literacy among our client population and develop recommendations for improving our work
  • Support clients in managing their student loan debt in coordination with CWU’s ongoing efforts in this area 

Knowledge, Skills and Abilities:

  • Experience and demonstrated knowledge of promoting economic mobility for low income adults
  • Experience and demonstrated knowledge of financial literacy for low income adults. Formal training preferred, considerable experience can replace formal training
  • Ability to facilitate and teach classes of adult learners
  • Superior computer skills with solid knowledge of Microsoft Office Suite
  • Excellent organization skills, willingness to report on all aspects of work and analyze efforts for continuous improvement
  • Ability to travel between program sites within Boston neighborhoods. Massachusetts license and reliable car are a plus
  • Ability to keep up to date with the current news on the financial industry and consumer rights in Massachusetts as well as adjust to changes as needed

Educational and Other Requirements:

  • Bachelor’s Degree and two years of experience in financial coaching and/or workshop instruction. Will consider more experience in lieu of formal education
  • Experience promoting economic mobility among low income women strongly preferred
  • Experience teaching, especially with adult learners preferred
  • Experience in a VITA (Volunteer Income Tax Assistance) Site strongly preferred

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Case Manager, Congregate Co-Sheltering Program

Position: Case Manager, Congregate Co-Sheltering Program

Hours: 40 hours/week; Flexible hours; predominately 9am-5pm and some Saturdays

General Summary of Duties: The Case Manager is responsible for carrying out client support services using CWU's Mobility Mentoring ® platform for our Congregate Co-Sheltering Program (Co-Sheltering).  The Co-Sheltering Program provides transitional living for single mothers and their children.

The goal of Co-Sheltering is to promote economic independence among women living in our Co-Sheltering program by offering individualized basic skills training, education, and career guidance.  The Co-Sheltering Case Manager's services include activities such as, conducting Bridge to Self-Sufficiency ® assessments, establishing individual mobility goals; ensuring client adherence to DHCD's contractual requirements, such as Re-Housing Plans, annual assessments, housing search, and adherence to shelter policies and procedures.  Case Managers are responsible for facilitating and leading self-sufficiency workshops for clients, which occur primarily in the evening and some Saturdays.  A key element of the work is helping the client learn to use group/ peer supports for leveraging healthy and supportive connections. 

Knowledge, Skills, Abilities:

  • Basic knowledge of principles of community organization, case coordination, and advocacy to initiate/ coordinate service delivery and follow- up services.
  • Knowledge of scope and activities of public and private health and welfare agencies in order to enhance the level of guest's welfare and promote families' long-term stability.
  • Ability to work effectively with families from diverse cultures.
  • Strong mediation, negotiation, verbal and written communication skills.
  • Knowledge of homelessness, housing subsidies and other housing issues.
  • Strong organizational skills and attention to detail

Educational and Other Requirements:

  • Bachelor's Degree is preferred.
  • One to three years of Case Management/Housing Search experience is preferred
  • Bilingual in Spanish is preferred 
  • Valid Massachusetts Driver's License required
  • Experience with group facilitation and training is preffered

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping, stretching, driving and climbing stairs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be demanding and fast paced at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Child and Family Mentor

Position: Child and Family Mentor

Hours: Full-time, 40 hours/week, must be able to work some nights and weekends while maintaining 40 hour work week

General Summary of Duties: The Child and Family Mentor will work in partnership with Mobility Mentors in CWU’s direct service programs. Mobility Mentors work with adults on all aspects of self-sufficiency.  The Child and Family Mentor will work in an intensive, long-term fashion directly with the children and families of participants where they live (which may be at their homes or at CWU’s family shelters). The work of mentoring includes conducting child and family assessments, identifying useful interventions, developing long term and short term goals, and guiding participants toward appropriate next steps. The Child and Family Mentor will work holistically with families to identify strengths and problem solve around challenges. Goals for children may be around health, social-emotional development, and executive functioning, preparing for independence, or education; while goals for families may be around routines or organization, or improved communication or problem solving techniques.

The Child and Family Mentor will also provide broad expertise to CWU staff and families around common child and family issues and resources. S/he will meet 1:1 with families and/or staff to consult with them about specific challenges that are impeding their progress. Examples of common issues include Individualized Education Plans (IEPs), coordinating health or mental health services, and behavior problems.

This position is a key member of the Intergenerational Mobility Project. The Intergenerational Project is a new expansion of CWU’s Mobility Mentoring™ (MM) platform to work with each member of a family—parents and kids—together. While MM has the goal of moving low-income women to economic independence, the Intergenerational Project has the additional goal of helping all members of the family move toward a brighter future. Recognizing that the members of a family are strongly interdependent, and that services for families tend to be incredibly siloed, the Intergenerational Project seeks to create alignment toward goals for the family. We know that when parents do better, their kids do better, and vice versa. We seek to capitalize on this to create virtuous cycles for families, wherein improved economic mobility in the parent enforces child educational gains, children’s improved functioning frees up parent bandwidth for goal attainment, and so on

Knowledge, Skills and Abilities:

  • Knowledge of a wide range of child issues (i.e.: common child health issues, social-emotional development, executive functioning, and education)
  • Knowledge of best practices in the field and connections with systems addressing the aforementioned areas
  • Experience working directly with low-income children and their parents.
  • Ability to connect with and teach to a broad spectrum of learning styles
  • Superior computer skills with solid knowledge of Microsoft Office Suite
  • Excellent organization skills, willingness to report on all aspects of work and analyze efforts for continuous improvement
  • Ability to travel between program sites and participants’ homes within the greater Boston area. Must have license and reliable car.

Educational and Other Requirements:

  •  Bachelor’s Degree and at least two years of experience working with low-income children and/or families is required.
  • Experience in case management, social work, or home visiting is preferred.
  • Experience engaging with child- and family-serving systems in the greater Boston area is preferred
  • Candidates of color and/or multilingual candidates are strongly encouraged to apply

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in an office environment. Work may be stressful and fast paced at times. 

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Program Supervisor, Overnights

Position: Overnight Program Supervisor

Hours: 11pm-7am, M-F with with rotating on-call weekends to provide back-up

General Summary of Duties: The Program Supervisor- Overnight Shift is responsible for ensuring a safe environment for the guests and staff on the overnight shift. The Program Supervisor is the direct supervisor for all overnight staff in accordance with CWU policies and procedures and is supervised by the Director of Residential Services. Key to this position is the coordination of department activities and special projects during the overnight.

Essential Duties of the Position :

  • Training and supervision of staff in accordance with agency policies and procedures
  • Coordination of Guest Advocate activities and projects to ensure continuity of service for Hastings House guests, with special attention to the needs of families on the overnight shift
  • Ensuring program policies and procedures are followed including, but not limited to: safety rounds, routine and incident reporting documentation, communication protocols, personnel policies, etc and provide the support and oversight necessary to ensure that shelter guests are receiving quality services from Guest Advocate staff
  • Providing on-call assistance to Guest Advocate staff to ensure adequate staffing and guidance on policy and procedures on a rotating basis for weekends and holidays.

Knowledge, Skills And Abilities:

  • Proficient in Microsoft Office
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Experience working in a residential shelter environment
  • Ability to work with diverse populations
  • Minimum of one year experience providing direct care services
  • Supervisory Experience is preferred
  • Bachelor's degree is preferred. 

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Housing Specialist

Position: Housing Specialist

Hours: Full Time, 40/week , occasional after business hours needs

General Summary of Duties: The Housing Specialist is responsible to support permanent housing placement for congregate, scattered sites and co-sheltering programs; this includes all subsidies, public housing and market rate housing. The Housing Specialist performs a variety of office and field activities aimed at identifying housing options in Massachusetts, with a focus on the Boston/Metro Boston regions. Key to the role is ensuring that all documentation and guidelines for housing placements are followed and that all required documents and information are submitted to Property Mangers in a timely fashion. This position works closely with Property Owners and Case Managers.

Knowledge, Skills, Abilities:

  • Knowledge of housing search options, process, and documentation requirements
  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds
  • Experience working independently to accomplish goals and tasks assigned
  • Ability to communicate with community members, regulatory agencies, or members of the business community
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution
  • Strong mediation, negotiation, oral, and written skills
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary
  • Valid Mass Driver License, access to a reliable car, and ability to travel within the city and surrounding communities.

Educational and Other Requirements:

  • Bachelor’s Degree in related field or 2-3 years’ experience working in a related field
  • Experience in residential programs is preferred.
  • 1-3 years of experience and knowledge of housing subsidies and homeless and housing issues
  • Willingness to work a flexible schedule.
  • Bilingual in Spanish and/or Haitian Creole is preferred.
     

How to Apply: To be considered for this position please click on the link below to complete the online employment application.

Guest Advocate (Multiple Positions Available)

Position Title: Guest Advocate

Hours: Full time:         11pm –7am Tuesday–Saturday

                                        11pm–7am Saturday-Wednesday

              Full time:         3pm–11pm Sunday–Thursday

                                       3pm–11pm Tuesday-Saturday

              Per Diem

General Summary of Duties: The Guest Advocate is responsible for providing client support services and consistent client supervision to insure high-quality and smooth program operations consistent with profram and organizational objectives including, but not limited to: client management, crisis intervention, service delivery, programming support, life skills instruction, operational support, and administrative support. 

Essential Duties of the Position:

  • Client Management: Provides guest supervision, monitors guest activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention by managing conflict resolution as needed; provides program orientation to new guests.
  • Service Delivery: Assists the team in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
  • Self-Sufficiency: Plans and works with guests on goals of economic independence, self-sufficiency, responsible parenting and family stability through coaching, teaching, support, and programming activities.
  • Operational Support: Insures the health and safety of the program guests by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; attends staff meetings and trainings regularly.
  • Administrative Support: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, record keeping and photocopying.
  • Miscellaneous: Other activities as required and assigned.

Knowledge, Skills & Abilities:

  • Effective verbal and written communication skills.
  • Ability to multi-task and effectively prioritize competing demands.
  • Good follow-through and attention to detail
  • Ability to work with a diverse population.
  • Strong team player.
  • Bilingual Spanish-English or Hatian-Creole-English preferred.

Physical Demands/Working Conditions: Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the Hastings House. Work may be stressful at times.

Economic Mobility Counselor/Mentor

Job Title: Economic Mobility Counselor/Mentor

Hours:  40 hours a week and some Saturdays and evenings required

General Summary of Duties: The Career Family Opportunity Program is designed to assist low-income families to reach their goals of education, career mobility, savings and economic independence. The program combines participant-driven supportive services and coaching, peer support and learning and cash incentives to support families in obtaining self-sufficient wages and assets.

Economic Mobility Counselor/Mentoring activities include, but are not limited to: outreach and recruitment of new program participants; working one on one with program participants to deliver program services that support participants with goal setting, furthering their education and career, and connecting to helpful community resources; facilitation of groups and workshops; and data management and reporting.

As part of a team of Economic Mobility Counselor/Mentors, the Mentor will participate in agency provided trainings.

Knowledge, Skills & Abilities:

  • Basic knowledge of principles, procedures, techniques, trends, and literature of strengths-based and participant driven program models.
  • Basic knowledge of principles of community organizing, service coordination, and advocacy to initiate/coordinate service delivery and follow-up services.
  • Basic knowledge of scope and activities of public and private health, social service, advocacy, educational, and workforce development agencies in order to enhance stability of participants and their families.
  • Basic knowledge of workforce development, economic literacy, education and career exploration.
  • Basic knowledge of group facilitation skills.
  • Ability to respond flexibly to a fluid and evolving program environment, including the ability to work a flexible schedule that involves some evening and weekend commitments.
  • Ability to work collaboratively with participants to maximize self-determination.
  • Ability to work as a member of an active team.
  • Bilingual and Bicultural is preferred.

Educational Requirements:

  • Bachelor’s degree is required.
  • Master's degree preferred in a related field.
  • Two years of full-time or equivalent part-time, professional experience in social services, or some other equivalent combination of education and work experience.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Administrative Assistant for Supportive Housing and STEPS

Position: Administrative Assistant for Supportive Housing and STEPS Scattered Sites Program

Hours: Monday-Friday, 8am-4pm.

General Summary of Duties: The Administrative Assistant is responsible for administering all activities required to maintain and enhance the operations of the Supportive Housing and STEPS Scattered Sites programs. Responsibilities include, but are not limited to: establishing and maintaining relationships with property managers/landlords regarding maintenance of apartments, maintaining leases, overseeing furniture and apartment supplies; and, providing administrative support to the management team such as, assisting with housing search activities, development of and participation in workshops/groups that promote focus on guest well-being and self-sufficiency, data management, and general clerical work. The goal of this position is to ensure efficient operations in order to obtain program and organizational goals. This position is non-exempt.

Knowledge, Skills, Abilities:

  • Strong computer and Microsoft Suite skills; Word, Excel, and Powerpoint
  • Strong organization skills and attention to details.
  • Strong verbal and written skills. 
  • Ability to work effectively with others in a diverse environment with a focus on quality customer service.
  • Strong problem solving skills and decision making.
  • Ability to work independently with assignments achieving timely completion .

Educational Qualifications:

  • High School or GED is required; some college is preferred.
  • At least two years of full time or equivalent part time, secratarial experience with a strong knowledge of Microsoft Office Suite.
  • Ability to perform simple arithmetic functions.
  • Access to a reliable car.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching and ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

To be considered an applicant for this position, please complete the online employment application:

 

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce. Therefore, all qualified applicants regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

Human Resources

Crittenton Women's Union
Attn: Human Resources
Ten Perthshire Road
Brighton, MA 02135
Fax: 617.202.0330


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