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Careers

As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy to help lift low-income women and their families out of poverty, Crittenton Women’s Union offers a wide range of rewarding career opportunities. When you join CWU, you become part of deeply committed team that serves approximately 1,400 people annually through its mobility mentoring, housing, education, and workforce development programs.

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Our current job openings are listed below. For internship opportunities, please see that section.

Human Resources Adminstrator

Position: Human Resources Administrator

Hours:  Full-Time, Non-exempt

General Summary of Duties:  The Human Resources (HR) Administrator is responsible for supporting the Director of HR in the effective operations and transactional processes of the HR Department.  The HR Administrator serves as the primary interface between HR and staff for questions and tasks related to the day to day HR tasks.  This position is key to the HR team and the operations of CWU.  

Essential Duties:

  • Manages the day-to-day administration and processing of benefits
  • Responsible for all data management into HRIS system in accordance with HR and payroll processing schedule and ensures accuracy
  • Maintains databases for all benefit plans
  • Maintains all employee records and files in accordance with all applicable federal, state and local laws
  • Performs customer service functions in an exemplary manner by answering employee requests and questions. Advises staff on the interpretation of benefits, recruitment, new employee orientation and various HR processes and procedures.

Administration:

  • Update, query and maintain the HRIS database (ADP)
  • With the HR Director, process, track and record all new hire and active employee changes to include salary adjustments, title changes, supervisor changes and department allocations; record employee terminations in ADP. 
  • Prepares applicable paperwork for payroll packet on a bi-weekly basis
  • Manages and ensures the appropriate employee time recording tools are in place
  • Helps to ensure all HR and organizational policies, documents, forms are maintained and accessible on intranet and in HR office
  • Maintains staff directory and organization charts
  • Processes all verification of employment requests
  • Provides ad hoc reporting upon request 

Benefits: 

  • Handles the day-to-day administration of  benefits including medical, dental, STD, LTD, Life & AD&D, COBRA, MBTA, tuition assistance and other benefits for new hires, terminations, and any employee changes
  • Assists with the coordination and implementation of annual Open Enrollment
  • In collaboration with the Director of Human Resources, assists in the management of FMLA requests and Workers’ Compensation claims to ensure appropriate employee care and cost management.  Prepare and ensure that employee accident forms and supporting data are completed and filed with the workers' compensation agent and tracked on OSHA reporting forms.

Recruitment:

  • Posts Jobs on HRIS, CWU website, and requested external sites
  • In partnership with the Director of HR, supports the new employee orientation and onboarding process, ensuring job descriptions, and new hire documents are up to date
  • Prepares New Employee, Benefits, and Welcome packets and completes new hire checklist items
  • Posts Jobs on HRIS, CWU website, and requested external sites
  • Conducts meetings with newly hired employees to ensure the accurate completion and processing of the pre-employment requirements, review of policies, and enrollment in benefits

Employee Relations and Events:

  • Assists with preparation for All Staff meetings
  • Supports educational events by tracking attendees and ensuring any a/v needs are addressed
  • Respond to employee requests for assistance with HR programs and policies, referring issues to the HR Director as appropriate
  • Support any employee or workplace survey activity with tool set up and wrap up

Knowledge, Skills and Abilities:

  • Familiarity with local, state, and federal employment laws and regulations required
  • Prior experience supporting the employee orientation process and benefits administration
  • Must be organized and detail oriented, accurate, and able to prioritize and anticipate deadlines
  • Able to interact with individuals from diverse backgrounds with sensitivity and professionalism
  • Excellent written and verbal communication skills
  • Be comfortable juggling multiple priorities and tight deadlines in a fast paced environment
  • Able to exercise sound judgment in making decision to act or escalate
  • Able to identify and recommend improvements in processes
  • Flexibility, enthusiasm, and a good sense of humor are essential

Educational and Other Requirements:

  • Bachelor’s degree 
  • 3+ years of administrative experience
  • Minimum 2 years of experience  in an HR Assistant role
  • Experience using ADP strongly preferred  but must have working knowledge of an HRIS
  • Fluency in English is required, additional language ability helpful
  • Strong proficiency in Microsoft products (Outlook, Excel, Word & PowerPoint) and web browsers
  • Prior experience in non-profit organization helpful

Physical Demands and Working Conditions:

Requires prolonged sitting, some bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in an office environment. Work may be stressful and fast paced at times.

How to Apply: To be considered for this position please click on the link below to complete the online employment application. Please be sure to include your resume and a thoughtful cover letter to be considered.

 

 

Vice President for Research and Evaluation

Position:  Vice President for Research and Evaluation

General Summary of Duties: The Vice President for Research and Evaluation (VPRE) is vital to CWU's capacity to apply findings and use data to create and sustain pathways out of poverty for women and their families. The VPRE is thus a strategic force within CWU. The Vice President of Research and Evaluation is key member of the CWU Leadership Team providing the research context for and evaluation of all direct services programs. She/he leads a staff including: Director of Research, Senior Associate, and Project Manager. The successful candidate will oversee an annual budget of approximately $250,000 (not including external contracts).

Knowledge, Skills and Abilities:

  • Promotion of excellence in the advancement of the science, philosophy, and practice of exits from poverty
  • Superior ability to perform both advanced qualitative and quantitative research
  • Demonstrated ability to conceptualize and implement new program and research briefs
  • Demonstrable experience in supervision of research and/or evaluation of research contracts
  • Strong skills and desire to work collaboratively across disciplines with organization staff and clients
  • Demonstrated ability to work in fast paced environment that is characterized by high expectations for individual as well as collaborative contribution and work that is clearly focused on achievement of goals
  • Excellent oral and written communication skills
  • Proven interest in and passion about improving the lives of low income women and children

Educational and Other Requirements:

  • Social Work, Neuroscience or related fields is required
  • A PhD in Public Policy, Public Health, Economics, Political Science, Psychology, History, A minimum of five years’ experience designing and implementing program evaluation
  • At least two-to three-years of post-PhD experience successfully leading a diverse team of researchers/evaluators 

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Coordinator, Mass LEAP Program

Position: Coordinator Mass LEAP 

Hours: Full Time

General Summary of Duties: Coordinate all aspects of the Mass LEAP program including supervision of two program staff, facilitation of referrals from partner housing authorities, reporting of outcomes to DHCD and provision of Mobility Mentoring services as needed to program participants, inclusive of both one on one coaching and community meetings.

Knowledge, Skills and Abilities:

  • Ability to work in collaborative efforts to effectively engage all stakeholders
  • Interest in innovative, creative, and specialized programs
  • Experience with working independently to accomplish goals and tasks assigned
  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds
  • Excellent verbal and written skills
  • Ability to define problems collects data, establish facts, and draw conclusions
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution. Good written and verbal skills
  • Ability to work a flexible schedule
  • Strong leadership skills
  • Proven self-starter

Educational and Other Requirements:

  • Masters in Social Work or related field
  • 4 years of experience in social services; 2 years of experience in Mobility Mentoring or a similar program model
  • Massachusetts driver’s license, along with reliable transportation
  • Ability to travel to and work out of remote office locations in Watertown, Quincy and Braintree

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in an office environment.  Work may be stressful at times. 

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Mobility Specialist (Well-Being and Family Stability)

Job Title: Mobility Specialist (Well-Being and Family Stability)

Department: Mobility Mentoring™ Programs and Services

Hours:  Full Time (Well-Being and Family Stability)

General Summary of Duties: This position is a key member of the Mobility Mentoring Center - Boston. The Specialist will work directly with low-income clients to teach them critical skills in promoting economic mobility including conducting assessments, developing long term and short term self-sufficiency goals and guiding clients toward appropriate next steps. This position is designed to work holistically with clients to identify strengths and problem solve around challenges toward promoting economic mobility. Therefore goals may be around career development, education/training, financial management, family stability or well-being. However, the deepest expertise required for this position is in well-being and family stability coaching.

Essential Duties of the Job:
Economic Mobility Expertise:

  • Provide one-to-one goal setting and guidance on associated tasks toward goal achievement to low income women, specifically around goals related to promoting economic mobility and well-being.
  • Conduct detailed assessments and monitor and document participants’ progress according to individual plans.
  • Recruit students and participants for CWU services.

Well-Being and Family Stability Specialist Expertise:

  • Coach adults and families facing economic hardship
  • Conduct skilled conversation with participants regarding the importance of attending to personal well-being and self-care to support goals of economic mobility
  • Sophisticated understanding of how toxic stress and trauma impact an individual’s overall functioning
  • Teach participants effective mind/body stress reduction and relaxation techniques (mindfulness, yoga, meditation, etc.)
  • Make referrals, as needed, if participant or family member requires mental/physical health treatment
  • Develop relationships with hospitals/community providers/individual therapists to create a web of good referrals
  • Familiarity of school system and IEP process (help families navigate and access services for children)
  • Develop curriculum and teach workshops on various individual and family well-being topics
  • Research best practices for promoting knowledge of trends in well-being among our client population and develop recommendations for improving our work
  • Ability to coordinate the well-being work with the work of the other specialists within MMC-B (education, finance, career)
  • Offer consultation and support to CWU staff in all programs on working with clients on well-being and family stability
  • Terrific communication skills with staff as well as participants – ability to communicate: teach as well as listen; give advice where needed but also able to coach (and the ability to determine when to give advice and when to coach)
  • Responsible for entering information in the computerized data tracking system (Apricot)

Knowledge, Skills and Abilities:

  • Knowledge of human development/behavior, differential diagnoses, motivational interviewing and models of trauma theory and recovery
  • Knowledge of mental health system and services in Massachusetts
  • Knowledge of positive coping strategies that promote self-care and reduce stress
  • Understanding of family systems and dependent needs
  • Understanding of caregiver stress
  • Ability to work with participants using a non-judgmental stance and ability to maintain appropriate professional boundaries
  • Ability to facilitate and teach classes of adult learners
  • Superior computer skills with solid knowledge of Microsoft Office Suite
  • Excellent organization skills, willingness to report on all aspects of work and analyze efforts for continuous improvement
  • Ability to travel between program sites within Boston neighborhoods.
  • Massachusetts license and reliable car are preferred
  • Ability to keep up-to-date with the current news on the employment trends and education/training requirements in Massachusetts as well as adjust to changes as needed.

Educational and Other Requirements:

  • Bachelor’s Degree required; Masters Degree preferred (ex. LCSW, LICSW, LMHC) Plus if you are yoga instructor certified.   A minimum of two years of experience working as a clinician, coaching and/or workshop instruction
  • Experience promoting well-being economic mobility among low income women strongly preferred
  • Experience teaching, especially with adult learners, preferable.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Case Manager for Shelter Living and Placement (STEPS Scattered Sites Program)

Position: Case Manager for Shelter Living and Placement (STEPS Scattered Sites Program)

Hours: Monday- Friday, 9am-5pm. Some evening hours may be required.

General Summary of Duties: The Case Manager for Shelter Living and Placement provides case management services for the Scattered Sites Shelter Program of Crittenton Women’s Union. The Scattered Sites Program provides temporary shelter in apartment units for homeless families. Responsibilities include, but are not limited to: orientation of new shelter guests, intake and assessment, service planning, case management, housing search and placement, and timely and accurate documentation of services. The Case Manager works with families from diverse backgrounds, and provides most services at the program’s scattered sites units.

Knowledge, Skills , and Abilities:

  • Basic knowledge of case management principles and community resources.
  • Cultural competency and ability to establish effective professional relationships with diverse group of clients.
  • Knowledge of homelessness, housing subsidies, and other housing issues.
  • Strong verbal and written communication skills.
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary.
  • Strong organizational skills and high level of attention to detail.
  • Strong computer skills.

Educational and Other Requirements:

  • Bachelor's Degree preferred.
  • One to three years of Case Management/Housing Search experience is required.
  • Position requires car and valid Massachusetts Driver's License.
  • Bilingual in Spanish is preferred.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Requires driving to units for case management meetings, as well as to other meeting sites related to service provision and housing. May require some evening hours. Work can be fast paced.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Coordinator, Healthy Families Program

Job Title: Coordinator, Healthy Families Program

Hours:  40 hours a week, some evenings hours required

General Summary of Duties: The Coordinator of the Healthy Families program is responsible for the management of the program, including, but not limited to: program development, program oversight, budget creation and management, and staff supervision and training. The goal of this position is to provide day to day implementation and oversight of the Healthy Families Program in accordance with contract obligations and organization standards in order to provide high quality services. The Coordinator of Healthy Families reports to the Assistant Vice President of Housing and Family Mobility.

Knowledge, Skills & Abilities:

  • Ability to work in collaborative efforts to effectively engage all stakeholders
  • Interest in innovative, creative, and specialized programs
  • Experience with working independently to accomplish goals and tasks assigned
  • Strong leadership skills and ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds
  • Ability to read financial reports and legal documents
  • Ability to respond to common inquiries or complaints from community members, regulatory agencies, or members of the business community
  • Excellent verbal and written communication skills including the ability to write reports
  • Ability to present information to top management, public groups, and/or boards of directors
  • Ability to define problems collects data, establish facts, and draw conclusions
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution
  • Knowledge of child development, strengths-based family support, youth development, and/or family economic self-sufficiency best practices.

Educational Requirements:

  • Bachelor’s Degree in related field, Master’s Degree preferred
  • 2+ years prior experience working in a human services program
  • Prior experience in supervision of human services staff
  • Willingness to work a flexible schedule
  • Bi-lingual in Spanish is preferred

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Economic Mobility Mentor/Coach

Job Title: Economic Mobility Mentor/Coach

Hours:  40 hours a week and some Saturdays and evenings required

General Summary of Duties: The Career Family Opportunity Program is designed to assist low-income families to reach their goals of education, career mobility, savings and economic independence. The program combines participant-driven supportive services and coaching, peer support and learning and cash incentives to support families in obtaining self-sufficient wages and assets.

Economic Mobility Mentor/Coach's activities include, but are not limited to: outreach and recruitment of new program participants; working one on one with program participants to deliver program services that support participants with goal setting, furthering their education and career, and connecting to helpful community resources; facilitation of groups and workshops; and data management and reporting. As part of a team of Economic Mobility Mentor/Coach, the Mentor/coach will participate in agency provided trainings.

Knowledge, Skills & Abilities:

  • Basic knowledge of principles, procedures, techniques, trends, and literature of strengths-based and participant driven program models.
  • Basic knowledge of principles of community organizing, service coordination, and advocacy to initiate/coordinate service delivery and follow-up services.
  • Basic knowledge of scope and activities of public and private health, social service, advocacy, educational, and workforce development agencies in order to enhance stability of participants and their families.
  • Basic knowledge of workforce development, economic literacy, education and career exploration.
  • Basic knowledge of group facilitation skills.
  • Ability to respond flexibly to a fluid and evolving program environment, including the ability to work a flexible schedule that involves some evening and weekend commitments.
  • Ability to work collaboratively with participants to maximize self-determination.
  • Ability to work as a member of an active team.
  • Bilingual and Bicultural is preferred.

Educational Requirements:

  • Bachelor’s degree is required.
  • Master's degree preferred in a related field.
  • Two years of full-time or equivalent part-time, professional experience in social services, or some other equivalent combination of education and work experience.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Facilities Assistant

Position: Facilities Assistant 

Hours: Monday-Friday, 1pm-9pm

General Summary of Duties: Under supervision of the Coordinator of Facilities this position is responsible for the after hour maintenance/custodial needs at the CWU facility located at 10 Perthshire Road, Brighton, MA.. The Facilities Assistant also performs a variety of general maintenance and cleaning activities for CWU’s other facilities located throughout Boston as needed. This position works collaboratively with Hastings House (located at 10 Perthshire) housing supervisory staff to identify maintenance/custodial needs and establish timelines for completion.

Knowledge, Skills, Abilities:

  • Knowledge of proper use of a wide range of chemicals according to state and federal regulations; handling and disposing of materials with care
  • Mastered experience with painting, minor carpentry and repairs, plumbing
  • Experience with pesticides; safely dispose of hazardous materials; identify stains and use proper chemicals for their removal
  • Experience operating manual and power equipment Ability to work effectively in and around the public
  • Ability to perform physical labor
  • Ability to understand and carry out oral and written directions
  • Ability to maintain cooperative working relationships; demonstrate sensitivity to, and respect for a diverse population
  • Good Computer skills

Educational and Other Requirements:

  • Any combination of education, training, and experience, which demonstrates ability to perform the duties and responsibilities as described, including progressively responsible experience in building maintenance and repair and/or building-trades work.
  • One year of maintenance experience in a building, school, hospital, or office setting is preferred
  • A valid driver’s license is required

PhysicalDemands/Working Conditions: Requires standing, bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a power tools and manual tools. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Must be able to lift 50lbs. Work is performed in and outside of buildings and in inclement weather. Performs a variety of physical labor including climbing ladders, bending, kneeling, reaching, and standing for long periods of time; lift and carry boxes, tools, equipment, and materials. Work may be stressful and fast paced at times. 

How to Apply: To be considered an applicant for this position, please complete the online employment application below:

Housing Specialist

Position: Housing Specialist

Hours: Full Time, 40/week , occasional after business hours needs

General Summary of Duties: The Housing Specialist is responsible to support permanent housing placement for congregate, scattered sites and co-sheltering programs; this includes all subsidies, public housing and market rate housing. The Housing Specialist performs a variety of office and field activities aimed at identifying housing options in Massachusetts, with a focus on the Boston/Metro Boston regions. Key to the role is ensuring that all documentation and guidelines for housing placements are followed and that all required documents and information are submitted to Property Mangers in a timely fashion. This position works closely with Property Owners and Case Managers.

Knowledge, Skills, Abilities:

  • Knowledge of housing search options, process, and documentation requirements
  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds
  • Experience working independently to accomplish goals and tasks assigned
  • Ability to communicate with community members, regulatory agencies, or members of the business community
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution
  • Strong mediation, negotiation, oral, and written skills
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary
  • Valid Mass Driver License, access to a reliable car, and ability to travel within the city and surrounding communities.

Educational and Other Requirements:

  • Bachelor’s Degree in related field or 2-3 years’ experience working in a related field
  • Experience in residential programs is preferred.
  • 1-3 years of experience and knowledge of housing subsidies and homeless and housing issues
  • Willingness to work a flexible schedule.
  • Bilingual in Spanish and/or Haitian Creole is preferred.
     

How to Apply: To be considered for this position please click on the link below to complete the online employment application.

Guest Advocate (Multiple Positions Available)

Position Title: Guest Advocate

Hours: Full time:         11pm –7am Tuesday–Saturday

                                        11pm–7am Saturday-Wednesday

              Full time:         3pm–11pm Sunday–Thursday

                                       3pm–11pm Tuesday-Saturday

              Per Diem

General Summary of Duties: The Guest Advocate is responsible for providing client support services and consistent client supervision to insure high-quality and smooth program operations consistent with profram and organizational objectives including, but not limited to: client management, crisis intervention, service delivery, programming support, life skills instruction, operational support, and administrative support. 

Essential Duties of the Position:

  • Client Management: Provides guest supervision, monitors guest activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention by managing conflict resolution as needed; provides program orientation to new guests.
  • Service Delivery: Assists the team in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
  • Self-Sufficiency: Plans and works with guests on goals of economic independence, self-sufficiency, responsible parenting and family stability through coaching, teaching, support, and programming activities.
  • Operational Support: Insures the health and safety of the program guests by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; attends staff meetings and trainings regularly.
  • Administrative Support: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, record keeping and photocopying.
  • Miscellaneous: Other activities as required and assigned.

Knowledge, Skills & Abilities:

  • Effective verbal and written communication skills.
  • Ability to multi-task and effectively prioritize competing demands.
  • Good follow-through and attention to detail
  • Ability to work with a diverse population.
  • Strong team player.
  • Bilingual Spanish-English or Hatian-Creole-English preferred.

Physical Demands/Working Conditions: Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the Hastings House. Work may be stressful at times.

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce. Therefore, all qualified applicants regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

Human Resources

Crittenton Women's Union
Attn: Human Resources
Ten Perthshire Road
Brighton, MA 02135
Fax: 617.202.0330


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