Careers

Position: Coordinator of Case Management, Housing

Hours: Full-Time (exempt)

Job Description: The Coordinator of Case Management, Housing is responsible for the direct supervision of the STEPS Program Case Managers, who support families living in the scattered site shelter program, referred to as STEPS. Working with both the Director of Family Mobility and the Assistant Director of Case Management Services, Housing the Coordinator of Case Management, Housing is responsible to ensure case management policies and practices are followed, including contract obligations and that our professional role with community Property Managers and Landlords is maintained. Key to the role is utilization of CWU’s Self-sufficiency Bridge Assessment tool as a means to help families move forward with their self-sufficient targeting economic mobility. The Coordinator will conduct staff development in-services in groups and one-on-one and provide direct oversight to ensure quality services.

Essential Duties of the Job:

• Works closely with the Director of Family Mobility to ensue that the STEPS program provides high quality services and fosters program stability.
• Collaborates weekly with the Director of Family Mobility discussing clinical issues and property management/landlord issues.
• Provides direct supervision to the STEPS Case Managers, meeting with them on a regular basis, identifies areas of clinical excellence and areas of needed growth. 
• Conduct periodic and as needed home visits with the Case Managers and the Director of Family Mobility.
• Provides timely annual performance review for all direct reports.
• Provides input to other case manager’s performance reviews as requested within the Housing Department, specially related to documentation standards and other case management policies such as Bridge Assessment and One Year Mobility Goals.
• Participates and actively engages in the bimonthly Housing Management team meeting as a regular member.
• Assist the Assistant Director of Case Management Services, Housing in identifying staff development topics and in-services to ensure standards are met for all case managers and instituting improvement plans as necessary.
• Monitor compliance to ETO looking at both quality of and timeliness of data entry.
• Monitors for DHCD contract obligations as required
• Monitors that all housing program guests have a Bridge Assessment and One Year Mobility goals completed within 60 days (or alternative timeframe identified for an  individual) of arrival in shelter, facilitating advancement toward self-sufficiency.
• Collects program information and produces reports as requires.
• Co-leads as required weekly Housing Case Management staff development meeting.
• Represents CWU at internal and external meetings when requested.

Knowledge, Skills, Abilities:

• Ability to work in collaborative efforts to effectively engage all stakeholders.
• Interest in innovative, creative, and specialized programs.
• Experience with working independently to accomplish goals and tasks assigned.
• Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds.
• Excellent verbal and written skills.
• Ability to define problems collects data, establish facts, and draw conclusions.
• Effective problem-solving skills, including demonstrated skills in successful conflict resolution.
• Ability to do Home Visits with guests.

Qualifications:

• Masters in Social Work or related degree.
• Experience working in a human services program.
• Prior experience in supervising staff. 
• Spanish-speaking ability preferred.
• Massachusetts license along with reliable transportation.
• Strong leadership skills

Physical Demand/Working Conditions: The position requires the following; prolonged sitting, some bending, stooping and stretching, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in an office environment and occasionally with home visits. Work may be stressful at times. 

How to Apply: To be considered an applicant for this position, please complete the online employment application:

If you do not have access to the internet please contact Rich Ackerman at 857.559.2138 to have an application mailed to you.

Position: Administrative Assistant and Program Support

Hours: Full-Time (non-exempt)

Job Description:
The Administrative Assistant and Program Support for the Healthy Families Program is responsible for administering activities required to maintain and enhance program operations. Responsibilities include but are not limited to: administrative support, service coordination, and data and office management. The goal of this position is to ensure efficient operations in order to maintain program and organizational goals. 

Essential Duties of the Job:

Administrative Support: Provide administrative support to the Healthy Families Coordinator including special and routine projects, which include, but is not limited to: data collection, recordkeeping, data entry, photocopying, file organization and maintenance, processing of invoices, and other clerical work as needed. Assists with phone surveys, written participant satisfaction surveys, and participant focus group.  Collects and aggregates data based on feedback from program participants. Reviews and updates immunization records for children in the HF program. Assists with putting together advocacy materials. 

Service Coordination: Serves as primary contact for referral sources and new referrals, including: Reaching out to new referrals by phone, mail, and email; Keeping a contact log; Maintaining communication with referral sources.  Researches resources for participants’ referral needs and ensures timely follow up with participants.

Data Management: Manages and improves data collection systems and procedures to insure timely reporting for internal and external use; reviews data to identify issues and trends which affect program operations, service delivery and marketing; maintains departmental databases and other resources.

Office Management: Organizes the Healthy Families office to insure optimal utilization of space and resources; Processes donations and purchases; Manages and monitors equipment maintenance and training to insure cost effective, quality operations and service delivery; Ensures that the office is always kept clean, orderly, and well-functioning.

Miscellaneous: Performs other tasks as required to support and maximize the programs and services of the Crittenton Women’s Union.

Knowledge, Skills, Abilities:

• Ability to work independently, being proactive in identifying problems and finding solutions.
• Ability to communicate effectively, both orally and in writing with co-workers, guests, and CWU Partner organizations.
• Strong organization skills. 
• Ability to understand and follow specific instructions or multi-step procedures, perform simple mathematical computations, and code or complete routine documents and forms.  Attention to detail is a must.
• Ability to create, compose, and edit simple written materials.
• Word processing and data processing skills. 
• Ability to maintain confidentiality of records and information.
• Records maintenance and filing skills.
• Receptionist skills including a pleasant phone manner. 
• Skill in the use of basic office equipment.  

Qualifications:

• A High School Diploma required; Associates degree preferred.
• 1-3 years of administrative assistant experience preferred;
• Ability to type at least 40 words per minute; good understanding of Microsoft Office suite.
• Bilingual in English and Spanish a plus.
• Requires prolonged sitting, some bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in an office environment. Work may be stressful and fast paced at times. 

How to Apply: To be considered an applicant for this position, please complete the online employment application:

If you do not have access to the internet please contact Rich Ackerman at 857.559.2138 to have an application mailed to you.

Position: Facilities Worker

Hours: Full-Time (non-exempt)

Job Description:
Under supervision of Facility Superintendent this position performs a variety of duties in the general maintenance and repair of buildings, facilities, and equipment at Crittenton Women’s Union facilities. 

Essential Duties of the Job:
Among the duties that will be performed are as follows; carpentry, glazier, electrical, plumbing, painting, grounds maintenance, masonry, security.

Knowledge, Skills, Abilities:

• Methods used in maintenance and building repair.
• Basic knowledge of uniform code books, electrical wiring, plumbing, carpentry, glass replacement, painting, and grounds maintenance.
• Repair of hand tools and gas-powered equipment.
• Basic math.
• Safety practices and procedures relating to the building trades.
• Good communication skills.
• Ability to lift up to 50 pounds.

Qualifications:

• Any combination of education, training, and experience, which demonstrates ability to perform the duties and responsibilities as described, including progressively responsible experience in building maintenance and repair and/or building trades; work.
• A valid Massachusetts Driver’s license is a must.

Physical Demands/Working Conditions:
Requires standing, bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a power tools and manual tools. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in and outside of buildings and in inclement weather. Performs a variety of physical labor including climbing ladders, bending, kneeling, reaching, and standing for long periods of time; lift and carry boxes, tools, equipment, and materials. Work may be stressful and fast paced at times. 

How to Apply: To be considered an applicant for this position, please complete the online employment application:

If you do not have access to the internet please contact Rich Ackerman at 857.559.2138 to have an application mailed to you.

Position: Guest Advocate

Hours:

• 3p-11p Full-Time Rotating Weekends (non-exempt)
• 12p-8p Part-Time Weekends (non-exempt)
• 7a-3p Part-Time Weekends (non-exempt)
• Per Diem Overnights & Weekends (non-exempt)

Job Description:

• General Summary of Duties: The Guest Advocate is responsible for the day-to-day functioning of the Hastings House Program. Their job is to ensure smooth daily operation of the program, including maintaining a safe, clean, and orderly environment. The Guest Advocate  supervises guest, move-ins and exits; maintains inventory lists for rooms/apartments; coordinates chores schedules and monitors chores; responds to guest issues and requests; assures that guest are abiding by program rules and expectations; provides crisis management; and, along with other staff, provides emergency cell phone coverage to guests.
• Client Management: Provides guest supervision, monitors guest activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention support to all staff and guest by conducting conflict resolution as needed; provides program orientation to new guest.
• Service Delivery: Assists other Guest Advocate in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
• Life Skills Instruction: Plans and implements life skills instruction to support guest to attain and maintain economic independence, self-sufficiency, responsible parenting and family stability; maintains accurate records on life skills instruction activities and client participation.
• Operational Support: Insures the health and safety of the program and guest by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; contacts and identifies available staff member for substitution and informs supervisor of substitution as needed; attends staff meetings.
• Administrative Support: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, recordkeeping and photocopying.
• Miscellaneous:  Other activities as required and assigned by your supervisor.

Qualifications:

• Ability to follow simple verbal and written instructions.
• Ability to communicate effectively with staff and guests.
• Physical Demands/Work Conditions: Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in the Hastings House.  Work may be stressful at times.

How to Apply: To be considered an applicant for this position, please complete the online employment application below:

If you do not have access to the internet please contact Rich Ackerman at 857.559.2138 to have an application mailed to you.

Position: Economic Mobility Financial Stability Specialist

Hours: Full-Time (exempt)

Job Description:
This position is a key member of the Economic Mobility Institute. The Specialist will work directly with low income clients to teach them critical skills in promoting economic mobility including conducting assessments, developing long term and short term self-sufficiency goals and guiding clients toward appropriate next steps, including employment, education and/or training. This position is designed to work holistically with clients to identify strengths and problem solve around challenges toward promoting economic mobility with particular expertise in financial coaching.

Essential Duties of the Job:

Economic Mobility Expertise:

• Conduct detailed assessments
• Develop self-sufficiency goals and appropriate next steps
• Support clients in job search efforts
• Support clients in developing education plans
• Recruit students and participants for CWU services.

Financial Stability Expertise:

• Provide one to one consultations and workshops for low income adults that teach  finance skills including, budgeting, banking, asset development strategies, credit score management, debt reduction and management, and financial planning for the future.
• Implement asset matching program.
• Develop partnerships with financial institutions.
• Offer consultation and support to CWU staff in all programs on working with clients on financial management.
• Develop tools and protocols for CWU on promoting financial management with clients.
• Support clients in managing their student loan debt in coordination with CWU’s ongoing efforts in this area.

Knowledge, Skills, Abilities:

• Experience and demonstrated knowledge of promoting economic mobility for low income adults.
• Experience and demonstrated knowledge of financial literacy for low income adults. Formal training preferred, considerable experience can replace formal training.
• Superior computer skills with solid knowledge of Microsoft Office Suite.
• Excellent organization skills, willingness to report on all aspects of work and analyze efforts for continuous improvement.
• Ability to travel between program sites within Boston neighborhoods. Massachusetts license and reliable car are a plus.

Qualifications:

• Bachelor’s Degree and two years of experience in financial coaching and/or workshop instruction. Will consider more experience in lieu of formal education.
• Experience promoting economic mobility among low income women strongly preferred.
• Experience teaching, especially with adult learners, preferable

How to Apply: To be considered an applicant for this position, please complete the online employment application: 

If you do not have access to the internet please contact Rich Ackerman at 857.559.2138 to have an application mailed to you.

Position: Healthy Families Home Visitor

Hours: Full-Time (non-exempt)

Job Description:
The Healthy Families Home Visitor is responsible for carrying out direct services to clients on a home visitation basis to support young families, promote positive parenting skills, encourage child development and promote parent economic self sufficiency. Responsibilities include, but not limited to:  parent and child screenings, parenting education, case management, program development and other services consistent with program objectives. 

To be successful in this position you will need the following knowledge, skills and abilities:

• Mature, dependable individual with sound judgment, warm, nurturing style, and ability to establish trusting relationships.
• Respectful of individual and cultural differences and interest in working with culturally diverse populations.
• Strong interest in learning more about parenting, infant development, group work and related human services.
• High school level of education or higher.
• Experience with infants and toddlers.
• Experience working with teens and young adults.
• Experience working with parents in a strengths-based model a plus.
• Bilingual (Spanish and English) a plus.
• Must have reliable transportation and be comfortable working in all of Boston’s neighborhoods.

How to Apply: To be considered an applicant for this position, please complete the online employment application:

 If you do not have access to the internet please contact Rich Ackerman at 857.559.2138 to have an application mailed to you.