Careers

Position Title: Food Service Assistant

Reports to: Director of Food Services

Hours: 1-8PM Tuesday, Wednesday, Thursday; 9AM-7PM Friday; 3-7PM Saturday (Non-Exempt)

General Summary of Duties: The Food Services Assistant is responsible for carrying out all activities, required to support efficient and effective food service operations, including, but not limited to: food preparation and distributions; maintenance of inventory; quality control; and, customer service, external delivery of meals.  The goal of this position is to prepare high quality, nutritious meals in a cost effective and consumer responsive way.   

Essential Duties of the Job:

• Serves and answers customers in a professional manner.
• Stock cafeteria with food items and beverages when required.
• Maintain cleanliness of the cafeteria to meet CWU and Public Health standards.
• Accept deliveries and store in designated location.
• Work without more than normal supervision.
• Interpret instructions verbally and in writing.
• Food handling and sanitation procedures; use of kitchen utensils/equipment.
• Must be able to drive full size van in a safe and controlled fashion.
• Other related duties as assigned.

Knowledge, Skills, Abilities:

• Must be able to understand and take direction from supervisor.
• Ability to wait on customers in a polite, professional manner.
• Ability to lift 30 pounds.
• Ability to stand for 2-3 hours at any given time.
• Basic kitchen knowledge.
• Valid U.S. Driver's License.
• Basic computer skills including Microsoft Office and Outlook preferred.
• Ability to perform basic math; read and follow instructions; and understand multi-step written and oral instructions.

Educational and Other Requirements:

• High School Diploma or GED preferred.

Physical Demands/Working Conditions: The usual and customary methods of performing the job's functions require the following physical demands: lifting of up to 50 pounds occasionally, 20 pounds frequently and/or daily moving or lifting up to 10 pounds; standing several hours a day; carrying, pushing, and/or pulling; some climbing and balancing; some stooping, kneeling, crouching, and/or crawling.  Ability to stand and to climb stairs for sustained periods of time. 

How to apply: To be considered for this position please click on the button below to complete the online employment application:

Position Title: Research Assistant

Reports to: VP of Research and Innovation

Hours: Typical 9-5 hours

General Summary of Duties:

The Research Assistant role will join a five member team in Research and Innovation to administratively support all aspects of the department. The R&I team is a high powered, uniquely positioned group dedicated to producing original research on economic mobility for low income women and families, tracking programmatic outcomes and using data to improve performance and drive toward even greater impacts for clients.  The R&I department works to bridge research and action as well as train staff at all levels on outcomes measurement including data collection and analysis.  We are a collaborative team, working closely with each other as well as with direct service program staff, Institutional Advancement and Advocacy to document CWU's work as well as to develop innovative ways for sharing and using learning from CWU's work.  The department is well respected throughout the region, known for signature research products including The Hot Jobs and Massachusetts Economic Independence Index reports as well as for facilitating a regional outcomes work group.  The Research Assistant postion is specifically charged with the following: Biennial Conference planning, communication and hosting, outocmes data analysis, and report generation, scheduling and documentation of meetings, information gathering and dissemination, identifying and organizing research outcomes, and relationship management among research partners. 

Essential Duties of the Job:

• Event Planning, Communication and Hosting of CWU Biennial Conference.  Includes scheduling and documenting committee meetings, coordinating work plan and all internal and external stakeholders, communication to partners, audience development, logistics, and tracking lessons learned.
• Support outcomes research on social service programs including data software audits, report generation, and technical support to staff.
• Support original research production by conducting literature reviews, tracking and organizing data sources, developing creative and accessible formats for research sharing, and contributing to data collection, analysis and writing as needed.
• Support the development of learning communities through designing communication forums and supporting the relationship management and tracking of lessons learned.
• Recruit and supervise interns as needed.
• Other duties as assigned.

Knowledge, Skills, Abilities:

• Meticulous attention to detail.
• Proven ability to think analytically and critically.
• Demonstrated knowledge of data systems and data analysis and reporting.
• Demonstrated administrative skills including exemplary communication skills with senior level agency partners in person, on the phone and over email.
• Demonstrated ability to seek out new sources of information and share them in succinct and useful manners.
• Experience developing and tracking projects using a work plan.
• Experience tracking projects through developing specific goals and ability to drive toward ambitious expectations.
• Excellent time management skills with demonstrable ability to maintain deadlines.
• Meeting documentation skills and organization of lessons learned.
• Superb inter-personal skills and professional presence to interact with staff at all levels of the organization as well as external partners. 
• Sense of humor a must as well as all around willingness to learn new things, pitch in where needed and go the extra mile.

Educational and Other Requirements:

• Bachelor’s Degree or higher in related field such as social policy, sociology, pyschology, communications, economics, or social work required.
• Computer skills (with high levels of Excel proficiency) and familiarity with database software required.
• Excellent written and oral communication skills required.
• Proven ability to write research papers required.
• Event planning experience strongly preferred.
• Data analysis experience strongly preferred.
• Knowledge of nonprofit settings and some familiarity with population served strongly preferred.
• Experience and comfort in public presentations of research material.
• Flexibility, humor, self-motivation and enthusiasm desired.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work load is often fast paced.

How to apply: To be considered for this position please click on the button below to complete the online employment application:

Position Title / Shift:

Position Title: Guest Advocate- Various Shifts
Shift:  FT Tues- Sat 3 - 11 p.m. (Spanish Speaking) ; PT Overnight Fri and Sat 11p.m.-7a.m. (16 hours); Per Diem (as needed coverage; various shifts)
 

General Summary of Duties: The Guest Advocate is responsible for the day-to-day functioning of the Hastings House Program. Their job is to ensure smooth daily operation of the program, including maintaining a safe, clean, and orderly environment. The Guest Advocate supervises guest, move-ins and exits; maintains inventory lists for rooms/apartments; coordinates chores schedules and monitors chores; responds to guest issues and requests; assures that guest are abiding by program rules and expectations; provides crisis management; and, along with other staff, provides emergency cell phone coverage for guests.

Essential Duties of the Position:

• Client Management: Provides guest supervision, monitors guest activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention support to all staff and guest by managing conflict resolution as needed; provides program orientation to new guest.
• Service Delivery: Assists other Guest Advocate in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
• Self-Sufficiency: Plans and work to support guest with whatever is needed to help them attain and maintain economic independence, self-sufficiency, responsible parenting and family stability; maintains accurate records on lifeskills instruction activities and client participation.
• Operational Support: Insures the health and safety of the program and guest by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; contacts and identifies available staff member for substitution and informs supervisor of substitution as needed; attends staff meetings.
• Administrative Support: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, recordkeeping and photocopying.
• Miscellaneous: Other activities as required and assigned by your supervisor .

Knowledge, Skills & Abilities:

• Effective verbal and written communication skills.
• Ability to multi-task and effectively prioritize competing demands.
• Good follow-through and attention to detail
• Ability to work with a diverse population.
• Strong team player.

Physical Demands/Working Conditions: Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the Hastings House. Work may be stressful at times.

Position: Overnight Program Supervisor

Hours: 11pm-7am (Exempt) Mon thru Fri with rotating on-call weekends to provide back-up coverage.

General Summary of Duties: The Program Supervisor- Overnight Shift is responsible for ensuring a safe environment for the guests and staff on the overnight shift. The Program Supervisor is the direct supervisor for all overnight staff in accordance with CWU policies and procedures and is supervised by the Director of Residential Services. Key to this position is the coordination of department activities and special projects during the overnight. 

Essential Duties of the Position :

• Strong attention to detail
• Strong written and verbal communication skills
• Experience working in a residential shelter environment
• Ability to work with diverse populations
• Minimum of one year experience providing direct care services
• Experience with working independently to accomplish goals and tasks assigned.
• Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds.
• Ability to define problems collects data, establish facts, and draw conclusions.
• Effective problem-solving skills, including demonstrated skills in successful conflict resolution.

Knowledge, Skills And Abilities:

• College degree Preferred.
• Experience working in a human services program.
• Prior experience in supervising staff. 
• Spanish-speaking ability preferred.
• Strong leadership skills
• Proficient in Microsoft Office

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Director of Human Resources

I. GENERAL SUMMARY OF DUTIES: Crittenton Women’s Union is seeking a Director of Human Resources to lead a strong Human Resource department that supports our mission of being the best organization in Greater Boston for employees who are seeking to grow professionally. The new Director will ensure excellence in all human resource activities – recruitment, selection, training and development, reward and recognition, compensation and benefits, employee relations, performance management – of the organization. In addition, he/she will serve as an integral consultant to CWU leadership, partnering with them to drive organizational improvement, foster an environment of high employee satisfaction and commitment, and implement the strategic plan and business objectives.

II. SUPERVISOR: Senior Vice President & Chief Operating Officer

III. ESSENTIAL DUTIES OF THE POSITION:

1. Identify and analyze organizational and employee issues and translate into effective human resource strategies and initiatives; 2. Develop and deliver staffing plans to attract, select and retain highly creative, motivated people. Cultivate a diverse pool of talented professionals through effective recruiting, training and development;

3. Build performance management, compensation, benefits and reward systems that recognize achievement and innovation as well as the successful delivery of high quality programs that deliver outstanding results for our clients’

4. Design employee and management development, training and education strategies to promote a learning environment that reflects the staffing and leadership needs of the organization;

5. Supports CWU’s goal of providing ‘best in class’ opportunities for employees to grow; personally and professionally toward economic independence.

6. Designing and implementing a staff and management development strategy that reflects the values and culture of an organization;

7. An ability to be culturally responsive to a urban population and a diverse/multicultural staff;

8. Partnering with the leadership of an organization to drive organizational improvement and strategic implementation;

9. Building relationships, engaging stakeholders and creating a climate of excitement and eagerness for change;

10. Implementing new hire orientations and professional development opportunities for all staff;

11. Working in a dynamic environment that is characterized by high expectations for individual as well as collaborative contribution and work that is clearly focused on achievement of goals

12. Problem solving, coaching, influencing and team building.

IV. KNOWLEDGE AND SKILLS & ABILITIES:

1. Experience in managing others within a Human Resource department;

2. Excellent oral and written communication skills;

3. Experience with Equal Employment Opportunity (EEO) guidelines;

4. Proven interest in and passion about improving the lives of low income women and their families;

5. Comfort and experience with Microsoft Word, Excel, and PowerPoint and ADP;

V. EDUCATION/EXPERIENCE:

1. At least 5 years Human Resource experience in a fast moving organization that sees Human resources as a partner in core operations;

2. Bachelor’s degree required; Master’s degree in related field preferred.

3. PHR or SPHR preferred

VI. PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times.