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Careers

As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy to help lift low-income women and their families out of poverty, Crittenton Women’s Union offers a wide range of rewarding career opportunities. When you join CWU, you become part of deeply committed team that serves approximately 1,400 people annually through its mobility mentoring, housing, education, and workforce development programs.

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Our current job openings are listed below. For internship opportunities, please see that section.

Program Supervisor, Overnights

Position: Overnight Program Supervisor

Hours: 11pm-7am, M-F with with rotating on-call weekends to provide back-up

General Summary of Duties: The Program Supervisor- Overnight Shift is responsible for ensuring a safe environment for the guests and staff on the overnight shift. The Program Supervisor is the direct supervisor for all overnight staff in accordance with CWU policies and procedures and is supervised by the Director of Residential Services. Key to this position is the coordination of department activities and special projects during the overnight.

Essential Duties of the Position :

  • Training and supervision of staff in accordance with agency policies and procedures
  • Coordination of Guest Advocate activities and projects to ensure continuity of service for Hastings House guests, with special attention to the needs of families on the overnight shift
  • Ensuring program policies and procedures are followed including, but not limited to: safety rounds, routine and incident reporting documentation, communication protocols, personnel policies, etc and provide the support and oversight necessary to ensure that shelter guests are receiving quality services from Guest Advocate staff
  • Providing on-call assistance to Guest Advocate staff to ensure adequate staffing and guidance on policy and procedures on a rotating basis for weekends and holidays.

Knowledge, Skills And Abilities:

  • Proficient in Microsoft Office
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Experience working in a residential shelter environment
  • Ability to work with diverse populations
  • Minimum of one year experience providing direct care services
  • Supervisory Experience is preferred
  • Bachelor's degree is preferred. 

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Housing Specialist

Position: Housing Specialist

Hours: Full Time, 40/week , occasional after business hours needs

General Summary of Duties: The Housing Specialist is responsible to support permanent housing placement for congregate, scattered sites and co-sheltering programs; this includes all subsidies, public housing and market rate housing. The Housing Specialist performs a variety of office and field activities aimed at identifying housing options in Massachusetts, with a focus on the Boston/Metro Boston regions. Key to the role is ensuring that all documentation and guidelines for housing placements are followed and that all required documents and information are submitted to Property Mangers in a timely fashion. This position works closely with Property Owners and Case Managers.

Knowledge, Skills, Abilities:

  • Knowledge of housing search options, process, and documentation requirements
  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds
  • Experience working independently to accomplish goals and tasks assigned
  • Ability to communicate with community members, regulatory agencies, or members of the business community
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution
  • Strong mediation, negotiation, oral, and written skills
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary
  • Valid Mass Driver License, access to a reliable car, and ability to travel within the city and surrounding communities.

Educational and Other Requirements:

  • Bachelor’s Degree in related field or 2-3 years’ experience working in a related field
  • Experience in residential programs is preferred.
  • 1-3 years of experience and knowledge of housing subsidies and homeless and housing issues
  • Willingness to work a flexible schedule.
  • Bilingual in Spanish and/or Haitian Creole is preferred.
     

How to Apply: To be considered for this position please click on the link below to complete the online employment application.

Program’s Business Manager

Position: Program’s Business Manager

Hours: 40 hours/week, Monday-Friday

General Summary of Duties: The Business Manager is responsible for managing administrative activities required to support CWU’s Programs, such as administrative and fiscal operations required to ensure the delivery of high quality, cost-effective services consistent with programmatic and organizational goals and meeting state funded program deliverables. This is achieved by being an active member of the Program Management Team, providing collaboration and assistance as needed to the Program Managers, helping with program projects that support identified outcomes and fiduciary goals.

Knowledge, Skills, and Abilities:

  • Experience with basic accounting and/or budget processes
  • Strong written skills.
  • Ability to handle a variety of tasks and projects
  • Proficient in Microsoft Suite; word, excel and power point
  • Strong organization skills
  • Excellent communication and Customer Service skills
  • Ability to work with vendors and other external stakeholders.

Educational and Other Requirements:

  • A bachelor's degree with experience in Business Management preferred, or 2-5 years of Administrative experience in related area.
  • Access to a car and valid MA driver's license is preferred.  

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping, stretching, driving and climbing stairs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be demanding and fast paced at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Administrative Assistant for Housing and Stabilization

Position:  Administrative Assistant for Housing and Stabilization

Hours:  40 Hours/Week, Monday through Friday

General Summary of Duties: Provides administrative support to Case Managers & Stabilization Mentors working in our Housing Prograzms.. Assists with accurate and timely data entry, maintenance of case records, timely preparation and delivery of required documents to collaborating housing agencies, and collation of intake /orientation documents for new guests/participants. Principal responsibilities include ensuring timely and accurate data entry into Efforts to Outcomes (ETO) database. Works with HMIS Administrator to conduct timely data audits and quality monitoring, maintaining confidentiality of data and information at all times.

Knowledge, Skills, Abilities:  

  • Detail oriented and ability to organize multiple sources of information and data
  • Proficient in operating Microsoft Office software and data entry
  • Knowledge of confidentiality standards, and commitment to protecting confidential information.
  • Excellent interpersonal skills with the ability to interact and maintain good working relationships with individuals of diverse backgrounds.
  • Effective and efficient verbal and written Ability to follow instructions
  • Strong time management skills, including ability to take initiative, prioritize duties, and meet deadlines.

Educational and Other Requirements: 

  • Bachelor’s degree is preferred with one to two years’ work experience in a data entry or administrative assistant position.
  • A combination of education, training, and experience which provides the desired knowledge, skills, and abilities necessary to perform the position’s essential duties and responsibilities.

How to Apply: To be considered for this position please click on the link below to complete the online employment application.

 

Administrative Assistant and Program Support- Healthy Families

Position: Administrative Assistant and Program Support- Healthy Families

Hours: Full-Time, 9:00AM- 5:00PM

Status: Non-Exempt

General Summary of Duties: CWU’s Boston Neighborhoods Healthy Families program helps pregnant and first-time parents, 24 years old or younger, develop strong parenting skills and build the groundwork for long-term economic self-sufficiency. This free home-visiting program supports young parents until their child’s third birthday.

The Administrative Assistant and Program Support will provide administrative support for a home visiting program for young parents. Responsibilities include detailed record keeping and data management, office coordination and interaction with program participants. This position is responsible for contacting new referrals and support in community events

Knowledge, Skills, Abilities:

  • Strong computer and Microsoft Suite skills; Word, Excel, and Powerpoint
  • Strong organization skills and attention to details.
  • Strong verbal and written skills. 
  • Ability to work collaboratively in a team environment and independently with assignments achieving timely completion.

Educational and Other Requirements:

  • Bachelor’s degree is preferred.
  • Associates Degree is required.
  • Experience with data entry is preferred.
  • Previous experience working with young parents in a human service environment is preferred.

Physical Demands/Working Conditions:

Requires prolonged sitting, some bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in an office environment. Work may be stressful and fast paced at times. 

How to Apply: To be considered an applicant for this position, please complete the online employment application:

 

Career Specialist, Mobility Mentoring Center

Position: Career Specialist, Mobility Mentoring Center

Hours: Full Time, 40 Hours/Week

General Summary of Duties: The Career Specialist will provide Mobility Mentoring services focus on career exploration and development for participants referred from CWU programs and other organizations. Career development includes developing career opportunities through internships, job placement, retention strategies focused on skilled employment with career track positions providing economic mobility for low income participants.

Career Specialist/Internship Development Duties:

  • Provide individualized career planning and counseling to participants and alumnae
  • Monitor and document participants’ progress according to individual service plans
  • Establish partnerships and opportunities with career providers
  • Conduct workshops on career planning/career advancement: stand-alone workshops or as part of the MAP program
  • Refer participants to support services when needed
  • Provide basic counseling and resources to students and assist them in overcoming barriers to education/career planning
  • Continue to work with participants after they start internship/job to maximize retention and encourage further education and/or training to advance career path
  • Participate in staff meetings and other events and programs of Crittenton Women’s Union
  • Responsible for entering information in the computerized data tracking system (Apricot) 
  • Identify potential internship sites 
  • Coordinate certificate program participant placement in internships
  • Assess and prepare certificate program participants to participate in job search activities in their education major/career choice 
  • Conduct on-site evaluations of internship sites to ensure that experience is in keeping with goals of the certificate program

Knowledge, Skills, Abilities:

  • Excellent verbal and written skills
  • Interest in innovative, creative, and specialized programs. 
  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution.
  • Ability to respond flexibly to a fluid and evolving program environment, including the ability to work a flexible schedule that involves some evening and weekend commitments
  • Ability to work as a member of an active team

Educational and Other Requirements:

  • Bachelor’s degree is required.
  • Master's degree preferred in a related field.
  • Five years of full-time or equivalent part-time, professional experience in social services, career development or some other equivalent combination of education and work experience. 

Healthy Families Home Visitor

Position: Healthy Families Home Visitor

Hours: 40 hours/week, 9:00AM-5:00PM

General Summary of Duties: The Healthy Families home visitor is responsible for carrying out direct services to clients on a home visitation basis to support young families, promote positive parenting skills, encourage child development and promote parent economic self-sufficiency. Responsibilities including but not limited to: parent and child screenings, parenting education, case management, program development and other services consistent with program objectives.

Knowledge, Skills, and Abilities:

  • Mature, dependable individual with sound judgment, warm, nurturing style, and ability to establish trusting relationships.
  • Respectful of individual and cultural differences and interest in working with culturally diverse populations.
  • Strong interest in learning more about parenting, infant development, group work and related human services

Educational and Other Requirements:

  • Bachelor’s degree is preferred.
  • Experience with infants and toddlers.
  • Experience working with teens and young adults.
  • Experience working with parents in a strengths-based model is preferred.
  • Proficient computer skills.
  • Bilingual in Spanish or Haitian Creole and English is preferred.
  • Access to a car and a valid driver’s license is required.
  • Comfortable working in all of Boston’s neighborhoods is required.
     

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping, stretching, driving and climbing stairs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be demanding and fast paced at times.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Senior Research Associate

Position Title: Senior Research Associate 

General Summary of Duties: The Senior Research Associate will be a key contributor all aspects of CWU program outcomes including the development of metrics, data collection, internal and external reports on outcomes, and linking program measurement to relevant local and national benchmarks. He/she will also contribute to other projects in the Research and Innovation department including publications, conferences and events, and other initiatives.

Essential Duties:

  • Contribute to CWU Outcomes Measurement process including development of metrics, data collection and data quality, and the development of internal and external outcomes reports designed to improve programs and general knowledge about program impacts on women’s self-sufficiency
  • Contribute to the use of evaluation as a tool in accomplishing direct service program goals
  • Support the development and implementation of data collection and outcomes measurement in CWU mobility mentoring partnerships
  • Support the production of publications and briefing papers on topics related to promoting economic independence for low income women
  • Conduct staff trainings on data collection and data entry
  • Provide ongoing technical support to direct service staff on data base use
  • Conduct data audits and work with staff to reconcile data discrepancies
  • Coordinate CWU’s quarterly Outcomes Workgroup meetings (external partner group)
  • Respond to internal data requests
  • Represent CWU at external meetings, speaking engagements, and conferences
  • Contribute to CWU’s online presence and communications through the development of data representation and reports both in print and on website
  • Provide administrative support to various departmental initiatives including developing and tracking work plans, participating in committees, taking minutes, helping senior staff with scheduling and any other duties required. 
  • Some travel is required, primarily local travel between different work sites in and around Boston. Out of state travel may be required as CWU programming opportunities expand
  • Other related research, supervisory and development duties as necessary

Knowledge, Skills & Abilities:

  • Experience in a fast-paced innovative environment with strong emphasis on data-driven decision making
  • Excellent analytic ability with excellent quantitative skills and expertise with database applications.
  • Advanced knowledge of Microsoft Excel Working knowledge of statistics essential, advanced statistics is preferred
  • Experience in translating quantitative data for a wide variety of audiences, particularly experience with use of visually displaying data (ie. infographics, graphing, etc.)
  • Experience working with complex databases and datasets and conducting data analysis
  • Excellent research and writing skills with demonstrated capacity to effectively integrate and present data within written reports
  • Excellent communication skills
  • Experience and comfort in public presentations of research material
  • Flexibility, self-motivation, enthusiasm, and good sense of humor essential

Educational and Other Requirements:

  • Bachelor’s Degree in relevant field plus several years of relevant work experience or master’s degree in relevant field such as economics, political science, public policy or psychology is highly preferred.
  • 2 years of relevant quantitative research experience is required.
  • Commitment to CWU’s mission of promoting economic independence among low income women essential to the position
  • Familiarity with nonprofit settings and with data in nonprofits is preferred.
  • Candidates of color and/or multilingual candidates are strongly encouraged to apply.

Case Manager for Shelter Living and Placement (STEPS Scattered Sites Program)

Position: Case Manager for Shelter Living and Placement (STEPS Scattered Sites Program)

Hours: Monday- Friday, 9am-5pm. Some evening hours may be required.

General Summary of Duties: The Case Manager for Shelter Living and Placement provides case management services for the Scattered Sites Shelter Program of Crittenton Women’s Union. The Scattered Sites Program provides temporary shelter in apartment units for homeless families. Responsibilities include, but are not limited to: orientation of new shelter guests, intake and assessment, service planning, case management, housing search and placement, and timely and accurate documentation of services. The Case Manager works with families from diverse backgrounds, and provides most services at the program’s scattered sites units.

Knowledge, Skills , and Abilities:

  • Basic knowledge of case management principles and community resources.
  • Cultural competency and ability to establish effective professional relationships with diverse group of clients.
  • Knowledge of homelessness, housing subsidies, and other housing issues.
  • Strong verbal and written communication skills.
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary.
  • Strong organizational skills and high level of attention to detail.
  • Strong computer skills.

Educational and Other Requirements:

  • Bachelor's Degree preferred.
  • One to three years of Case Management/Housing Search experience is required.
  • Position requires car and valid Massachusetts Driver's License.
  • Bilingual in Haitian Creole is required.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Requires driving to units for case management meetings, as well as to other meeting sites related to service provision and housing. May require some evening hours. Work can be fast paced.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Guest Advocate (Multiple Positions Available)

Position Title: Guest Advocate

Hours: Full time:         11pm –7am Tuesday–Saturday

                                        11pm–7am Saturday-Wednesday

              Full time:         3pm–11pm Sunday–Thursday

                                       3pm–11pm Tuesday-Saturday

              Per Diem

General Summary of Duties: The Guest Advocate is responsible for providing client support services and consistent client supervision to insure high-quality and smooth program operations consistent with profram and organizational objectives including, but not limited to: client management, crisis intervention, service delivery, programming support, life skills instruction, operational support, and administrative support. 

Essential Duties of the Position:

  • Client Management: Provides guest supervision, monitors guest activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention by managing conflict resolution as needed; provides program orientation to new guests.
  • Service Delivery: Assists the team in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
  • Self-Sufficiency: Plans and works with guests on goals of economic independence, self-sufficiency, responsible parenting and family stability through coaching, teaching, support, and programming activities.
  • Operational Support: Insures the health and safety of the program guests by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; attends staff meetings and trainings regularly.
  • Administrative Support: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, record keeping and photocopying.
  • Miscellaneous: Other activities as required and assigned.

Knowledge, Skills & Abilities:

  • Effective verbal and written communication skills.
  • Ability to multi-task and effectively prioritize competing demands.
  • Good follow-through and attention to detail
  • Ability to work with a diverse population.
  • Strong team player.
  • Bilingual Spanish-English or Hatian-Creole-English preferred.

Physical Demands/Working Conditions: Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the Hastings House. Work may be stressful at times.

Mobility Mentor

Job Title: Mobility Mentor

Hours:  40 hours a week and some Saturdays and evenings required

General Summary of Duties: The Career Family Opportunity Program is designed to assist low-income families to reach their goals of education, career mobility, savings and economic independence. The program combines participant-driven supportive services and coaching, peer support and learning and cash incentives to support families in obtaining self-sufficient wages and assets.

Mobility Mentoring activities include, but are not limited to: outreach and recruitment of new program participants; working one on one with program participants to deliver program services that support participants with goal setting, furthering their education and career, and connecting to helpful community resources; facilitation of groups and workshops; and data management and reporting.

As part of a team of Mobility Mentors, the Mentor will participate in agency provided trainings.

Knowledge, Skills & Abilities:

  • Basic knowledge of principles, procedures, techniques, trends, and literature of strengths-based and participant driven program models.
  • Basic knowledge of principles of community organizing, service coordination, and advocacy to initiate/coordinate service delivery and follow-up services.
  • Basic knowledge of scope and activities of public and private health, social service, advocacy, educational, and workforce development agencies in order to enhance stability of participants and their families.
  • Basic knowledge of workforce development, economic literacy, education and career exploration.
  • Basic knowledge of group facilitation skills.
  • Ability to respond flexibly to a fluid and evolving program environment, including the ability to work a flexible schedule that involves some evening and weekend commitments.
  • Ability to work collaboratively with participants to maximize self-determination.
  • Ability to work as a member of an active team.
  • Bilingual and Bicultural is preferred.

Educational Requirements:

  • Bachelor’s degree is required.
  • Master's degree preferred in a related field.
  • Two years of full-time or equivalent part-time, professional experience in social services, or some other equivalent combination of education and work experience.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Program Supervisor, Days

Position:  Program Supervisor – Day Shift

Hours:  Full-Time, 40 hours with on-call rotation.  (Mondays 7am-5pm, Tuesdays–Thursdays 7am-3pm, Fridays 7am-1pm)

General Summary of Duties:  The Program Supervisor- Day Shift provides direct management and leadership for the program during the 7 am – 3 pm shift, ensuring all contractual and CWU policies are followed.  Key to this position is the coordination and oversight of program activities and special projects during this shift.  The Program Supervisor is the direct supervisor for all day staff and is supervised by the Coordinator of Residential Services

Essential Duties:

  • Training and supervision of staff in accordance with agency policies and procedures.
  • Coordination of Guest Advocate activities and projects to ensure continuity of service for Hastings House guests, with special attention to the needs of families on the overnight shift.
  • Ensuring program policies and procedures are followed including, but not limited to: safety rounds, routine and incident reporting documentation, communication protocols, personnel policies, etc and provide the support and oversight necessary to ensure that shelter guests are receiving quality services from Guest Advocate staff.
  • Providing on-call assistance to Guest Advocate staff to ensure adequate staffing and guidance on policy and procedures on a rotating basis for weekends and holidays.

Knowledge, Skills & Abilities:

  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds.
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution.
  • Strong leadership skills.
  • Excellent verbal and written communication skills.
  • Excellent computer skills including Microsoft Outlook, Microsoft Word, and Microsoft Excel.

Educational and Other Requirements

  • Minimum of one year experience working in a residential or human service program.
  • Willingness to work a flexible schedule including some evenings/weekends.
  • Supervisory experience preferred.
  • Bachelor’s Degree in related field preferred.
  • Proficiency in Spanish is preferred.

How to Apply: To be considered for this position please click on the link below to complete the online employment application.

Administrative Assistant for the Front Desk

Position: Administrative Assistant for the Front Desk

Status: Non-exempt; Full Time, Monday- Friday, 7am-3pm. Periodic attendance at evening meetings and trainings may be required.

General Summary of Duties: The Front Desk Clerk is responsible for the day-to-day functioning of the reception area at Ten Perthshire Road; providing administrative support to the Housing Department and other departments as needed; and working as a member of the Guest Advocate Team to ensure the smooth daily operation of the program, including maintaining a safe, clean, and orderly environment, and supporting and promoting guest wellbeing and guest focus on self-sufficiency.  Key to the role is serving as the information liaison for the internal and external communication in a prompt, professional manner and ensuring high quality customer service and efficient handling of reception and administrative duties. 

Knowledge, Skills And Abilities:

  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • Strong computer skills including Microsoft Office Suite.
  • Ability to multi-task and effectively prioritize competing demands.
  • Initiative, creativity, and flexibility.
  • Excellent follow through and attention to detail.
  • Ability to work with a diverse population.
  • Strong team player.

Physical Demands/Working Conditions: Requires prolonged sitting, walking, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in Hastings House.  Work may be stressful at times.  Ability to follow simple verbal and written instructions.  Ability to communicate effectively with staff and guests. 

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Senior Vice President/Chief Operating Officer

Position: Senior Vice President/Chief Operating Officer 

Status: Full-Time, Exempt

General Summary of Duties: CWU’s Senior Vice President/Chief Operating Officer (SVP/COO) is responsible for  oversight of the majority of CWU’s direct and administrative services including housing, mobility mentoring programs, family support services, behavioral health and case management, research and evaluation, human resources, facilities management, and food services. In the absence of the President and CEO, the SVP/COO serves as the acting head of the organization. He or she also provides primary staff support to the Program Committee of the Board of Directors. 

Essential Functions:

  • Serves as primary staff advisor to the President and CEO;  directly advises the President/CEO on all areas of organizational strategy and oversight.
  • Oversees all programs’ performance and outcomes, as well as budget and contractual compliance, in conjunction with department heads.
  • Supervises department heads to develop program strategies, budgets and staffing plans
  • Collaborates with Senior Leadership Team members and assists the President/CEO in:

o   Developing of organization’s strategic plan and budget;

o   Creating and implementing advocacy, research and fundraising plans;

o   Building and oversight of organizational outcomes measures;

o   Oversight of program budget compliance

  • Nurtures and promotes many of CWU’s external relationships with organizational partners including city, state and federal funding agencies, research and non-profit agencies, and neighborhood resident groups
  • Contributes to and serves as expert reviewer for CWU’s written publications, including reports and briefs, annual reports, and grant proposals
  • Represents and speaks on behalf of the organization at local, state, and national forums and public events
  • Provides internal and external training and technical assistance regarding CWU approaches to service, research, and outcomes

Knowledge, Skills & Abilities

  • Extensive first-hand knowledge of non-profit human service programs and delivery systems including: public policies, program design, oversight, government and philanthropic funding
  • Significant experience managing and supervising staff members of varying areas and levels of expertise within a large organizational operating structure, including multiple departments
  • Clear track record of designing and implementing successful new programs
  • Strong understanding of outcomes measurement strategies, execution and oversight within a complex human service agency
  • Solid strategic management and planning experience, preferably having held a leadership role within an organization that has undergone significant growth and expansion
  • Demonstrable experience conducting or overseeing applied research, or partnering with applied research within human services programs
  • Exceptional communication skills in written, interpersonal, and public settings
  • Strong character and sense of integrity with a personal history of being highly mission-driven, entrepreneurial, resilient, collaborative, warm, and engaging

Educational and Other Requirements:

  • No less than seven years’ management experience, at least five of which have been at a senior staff level within a human services setting is required.
  • A master’s degree in a relevant field is required; a PhD is preferred.
  • Health and/or human services clinical licensure is beneficial.
  • Bilingual, bicultural, and candidates of color are strongly encouraged to apply.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching.  Requires coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.  Work is performed in both office and direct services environments. Work may be stressful and fast-paced at times. Must be able to work flexible hours. Some travel required (own transportation required). 

Administrative Assistant

Position: Administrative Assistant for Supportive Housing and STEPS Scattered Sites Program

Hours: Monday-Friday, 8am-4pm.

General Summary of Duties: The Administrative Assistant is responsible for administering all activities required to maintain and enhance the operations of the Supportive Housing and STEPS Scattered Sites programs. Responsibilities include, but are not limited to: establishing and maintaining relationships with property managers/landlords regarding maintenance of apartments, maintaining leases, overseeing furniture and apartment supplies; and, providing administrative support to the management team such as, assisting with housing search activities, development of and participation in workshops/groups that promote focus on guest well-being and self-sufficiency, data management, and general clerical work. The goal of this position is to ensure efficient operations in order to obtain program and organizational goals. This position is non-exempt.

Knowledge, Skills, Abilities:

  • Strong computer and Microsoft Suite skills; Word, Excel, and Powerpoint
  • Strong organization skills and attention to details.
  • Strong verbal and written skills. 
  • Ability to work effectively with others in a diverse environment with a focus on quality customer service.
  • Strong problem solving skills and decision making.
  • Ability to work independently with assignments achieving timely completion .

Educational Qualifications:

  • High School or GED is required; some college is preferred.
  • At least two years of full time or equivalent part time, secratarial experience with a strong knowledge of Microsoft Office Suite.
  • Ability to perform simple arithmetic functions.
  • Access to a reliable car.

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching and ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

To be considered an applicant for this position, please complete the online employment application:

 

Maintenance/Facilities

Position: Maintenance/Facilities

Hours: Saturday-Wednesday, 1pm-9pm

Reports to: Director of Facilities and Operations

General Summary of Duties: Under supervision of the Director of Facilities & Operations this position performs a variety of duties in the general maintenance and cleaning of buildings, facilities, and equipment at Crittenton Women’s Union facilities. Responsible for the direction of custodial services within the facility. This position works collaboratively with housing supervisory staff to identify custodial needs and establish timelines for completion.

Knowledge, Skills, Abilities:

  • Clean and prepare rooms for turnovers: change blinds, buff floors, patch & paint walls, clean lights and make any other small repairs needed; within 24 hours of occupant leaving housing.
  • Maintain and clean lighting fixtures throughout building.
  • Clean and sanitize restrooms/bathrooms as needed; refill restroom dispensers.
  • Clean, dust, and wipe furniture and radiators; sweep, mop, or vacuum floors; empty/clean wastebaskets and trash containers in offices, conference rooms, and common areas.
  • Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.
  • Strip, clean, buff and apply floor sealer and floor finish to hard surface floors; vacuum and shampoo carpets.
  • Use and maintain assigned power equipment and hand tools; buffers, steamers, extractors, high pressure washers, vacuums, brooms, mops, and  other equipment for the cleaning and general maintenance of floors, walls, carpets, furniture, etc.
  • Wash walls all common areas and hallways; Use ladders when required in work assignments.
  • Secure buildings when facilities are not in use: checking for unlocked doors and windows, report any unauthorized occupants, turn off lights.
  • Follow instructions regarding the storage and use of chemicals and supplies.  Use as directed.
  • Maintain orderly supply and storage areas, including disposal of trash and debris left by housing occupants.
  • Perform landscaping and related activities such as removing snow or debris from sidewalks and stairs in areas using hand-operated tools or small power equipment.
  • Move furniture, equipment, supplies and tools on an incidental basis.
  • Wash accessible interior and exterior windows. Clean blinds. Launder cleaning rags and dust mops.
  • Attend safety meetings and other facilities related meetings.
  • Handle recycling materials.
  • Report needed work orders to Director of Facilities & Operations.
  • Assist with inventory control and ordering of cleaning supplies.
  • Safely operate all vehicles and other job related equipment.
  • Support and enforce all OSHA rules, and organizational health and safety regulations and guidelines, etc.
  • Perform related duties as required.

Physical Demands/Working Conditions: Requires standing, bending, stooping, and stretching.  Communication to peers requires use of voice.  Requires eye-hand coordination and manual dexterity sufficient to operate power tools and manual tools. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in and outside of buildings and in inclement weather.  Performs a variety of physical labor including climbing ladders, bending, kneeling, reaching, and standing for long periods of time; lift and carry boxes, tools, equipment, and materials.  Ability to lift 50lbs.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Family Programming Assistant

Position: Family Programming Assistant

Status: Non Expemt

Hours: Monday-Friday, 4pm-8pm

General Summary of Duties: The Family Programming Assistant will support the Case Manager and Assistant Director of Supportive Housing. S/he will help to plan and execute programs and events for parents and children at Horizons Transitional Living Place. This includes monitoring activities and enforcing rules and regulations and providing crisis intervention support as needed. S/he will also plan and implement life skills instruction to help participants maintain economic independence and self-sufficiency.

Knowledge, Skills, Abilities:

  • Passion for and experience with working with families
  • Creativity, patience and a good attitude
  • Proficiency in Spanish or Chinese is preferred
  • Knowledge of Microsoft Office is required
  • Excellent problem solving skills and ability to stay calm under pressure

Educational and Other Requirements:

  • Bachelor's Degree is preferred.
  • Housing Search experience is preferred
  • Valid Massachusetts Driver's License is preferred
  • Experience with group facilitation and training is preferred
  • Experience working with diverse populations

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce. Therefore, all qualified applicants regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

Human Resources

Crittenton Women's Union
Attn: Human Resources
Ten Perthshire Road
Brighton, MA 02135
Fax: 617.202.0330


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