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Careers

As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy to help lift low-income women and their families out of poverty, Crittenton Women’s Union offers a wide range of rewarding career opportunities. When you join CWU, you become part of deeply committed team that serves approximately 1,400 people annually through its mobility mentoring, housing, education, and workforce development programs.

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Our current job openings are listed below. For internship opportunities, please see that section.

Senior Associate, Economic Independence Exchange

Position: Senior Associate, Economic Independence Exchange

Hours: Full-Time (exempt)

General Summary of Duties: Crittenton Women’s Union manages a learning network, the Economic Independence Exchange (“Exchange”). The Exchange is comprised of 38 organizations from around the country interested in learning about and implementing CWU’s approach and tools used to support low-income families and individuals in their goal to become economically self-sufficient.  The Senior Associate will be responsible for supporting the Exchange and activities within, training on existing CWU services, tools and methodologies, capturing and sharing the learnings within the Exchange, and helping to continuously evolve the model.

Essential Duties of the Position:

  • Coordinate and facilitate professional trainings on topics related to CWU’s Mobility Mentoring model and tools
  • Develop materials for trainings and webinars
  • Represent CWU at conferences, webinars, external meetings, and other events to disseminate learning and create opportunities
  • Cultivate and manage relationships with network members
  • Create opportunities to share and disseminate learnings and resources amongst network members
  • Feedback knowledge and insights gained from working with outside partners to core operations managers, in order to continue to evolve models and practices.
  • Participate in internal quality improvement and innovation initiatives (i.e. Delta Team, learning teams, etc.)
  • Research best practices to support and advance economic mobility for low-income households
  • Other related research, administrative, and development duties as necessary

Knowledge, Skills & Abilities:

  • Experience in a fast-paced innovative environment
  • Experience and comfort in public presentations
  • Experience with motivational interviewing and trauma informed care
  •  Excellent verbal and written communication skills
  • Experience working with diverse populations and low-income communities
  • Ability to be culturally competent when working in various settings and communities represented by learning network membership
  • Excellent team building, collaboration skills; the ability to influence at a variety of professional levels
  • Ability to listen and learn from others and to synthesize and share salient points for continuous model improvement 
  • Self-motivated with the ability to work on a diverse set of business and organizational opportunities and challenges
  • Outstanding project management and leadership skills
  • Knowledge of current trends and best practices for helping individuals and families achieve self-sufficiency
  • Interest in understanding the impacts of poverty, chronic stress, and trauma on executive functioning skills
  • Flexible, high degree of comfort with ambiguity, enthusiasm, and a good sense of humor essential
  • Ability to travel out of state approximately 15-20% of time

Educational and Other Requirements:

  • Masters degree in relevant field preferred (ie. social work, human services, public health, psychology, education, public administration)
  • Prior experience with teaching, facilitation, or adult learning
  • At least 5 years of relevant direct service experience required
  • Commitment to CWU’s mission of promoting economic independence among low income women

How to Apply: To be considered an applicant for this position, please complete the online employment application: 

Administrative Assistant for Supportive Housing and STEPS

Position: Administrative Assistant for Supportive Housing and STEPS Scattered Sites Program

Hours: Monday-Friday, 8am-4pm.

General Summary of Duties: The Administrative Assistant is responsible for administering all activities required to maintain and enhance the operations of the Supportive Housing and STEPS Scattered Sites programs. Responsibilities include, but are not limited to: establishing and maintaining relationships with property managers/landlords regarding maintenance of apartments; maintaining leases; overseeing furniture and apartment supplies; and, providing administrative support to the management team such as, assisting with housing search activities, including development of and participation in workshops/groups that promote focus on permanent housing; data management and general clerical work. The goal of this position is to ensure efficient operations in order to obtain program and organizational goals. This position is non-exempt.

Knowledge, Skills, Abilities:

  • Strong computer and Microsoft Suite skills; Word, Excel, and Powerpoint
  • Strong organization skills and attention to details
  • Strong verbal and written skills
  • Ability to work effectively with others in a diverse environment with a focus on quality customer service
  • Strong interpersonal skills
  • Strong problem solving skills and decision making
  • Ability to work independently with assignments achieving timely completion

Educational and Other Qualifications:

  • High School or GED is required; some college is preferred
  • At least two years of full time or equivalent part time, secretarial experience with a strong knowledge of Microsoft Office Suite
  • Ability to perform simple arithmetic functions
  • Access to a reliable car
  • Experience in a human service setting preferred

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching and ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be stressful at times.

To be considered an applicant for this position, please complete the online employment application:

 

Facilities Assistant

Position: Facilities Assistant 

Hours: Monday-Friday, 1pm-9pm

General Summary of Duties: Under supervision of the Coordinator of Facilities this position is responsible for the after hour maintenance/custodial needs at the CWU facility located at 10 Perthshire Road, Brighton, MA.. The Facilities Assistant also performs a variety of general maintenance and cleaning activities for CWU’s other facilities located throughout Boston as needed. This position works collaboratively with Hastings House (located at 10 Perthshire) housing supervisory staff to identify maintenance/custodial needs and establish timelines for completion.

Knowledge, Skills, Abilities:

  • Knowledge of proper use of a wide range of chemicals according to state and federal regulations; handling and disposing of materials with care
  • Mastered experience with painting, minor carpentry and repairs, plumbing
  • Experience with pesticides; safely dispose of hazardous materials; identify stains and use proper chemicals for their removal
  • Experience operating manual and power equipment Ability to work effectively in and around the public
  • Ability to perform physical labor
  • Ability to understand and carry out oral and written directions
  • Ability to maintain cooperative working relationships; demonstrate sensitivity to, and respect for a diverse population
  • Good Computer skills

Educational and Other Requirements:

  • Any combination of education, training, and experience, which demonstrates ability to perform the duties and responsibilities as described, including progressively responsible experience in building maintenance and repair and/or building-trades work.
  • One year of maintenance experience in a building, school, hospital, or office setting is preferred
  • A valid driver’s license is required

PhysicalDemands/Working Conditions: Requires standing, bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a power tools and manual tools. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Must be able to lift 50lbs. Work is performed in and outside of buildings and in inclement weather. Performs a variety of physical labor including climbing ladders, bending, kneeling, reaching, and standing for long periods of time; lift and carry boxes, tools, equipment, and materials. Work may be stressful and fast paced at times. 

How to Apply: To be considered an applicant for this position, please complete the online employment application below:

Director of Residential Services

Position: Director of Residential Services

Status: Full-Time, Exempt

General Summary of Duties: The Director of Residential Services is responsible for coordinating the daily operations of CWU’s Hastings House (a congregate living shelter), including, but not limited to: administrative accountability, operations management and program development that is grounded on the principals of Trauma Informed Services and a Child Centered Environment; Overseeing the delivery of quality services, staff management and development, contract management, and external relations. Key to this position is ensuring that program development and service delivery models are consistent with the goals and objectives of Crittenton Women’s Union and in line with the Department of Housing and Community Development’s (DHCD) contractual obligations.

Knowledge, Skills, Abilities:

  • Ability to work in collaboratively to effectively engage stakeholders
  • Interest in designing and overseeing innovative, creative, and specialized programs
  • Experience with working independently to accomplish goals and tasks assigned
  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgroundsAbility define problems, collect data, establish facts, and draw conclusions
  • Ability to respond to common inquiries or complaints from community members, regulatory agencies, or members of the business community
  • Excellent verbal and written skills including report writing
  • Ability to present information to top management, public groups, and/or boards of directors
  • Ability to use Quality Improvement methods, such as PDSA, for program design, implementation and evaluation
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution

Educational and Other Requirements:

  • Master’s Degree in Human Services, MSW or related field
  • 3+ year’s prior experience working in a human services program
  • Prior experience in residential programs
  • Prior experience in supervision of staff and managers
  • Good written and verbal communication skills
  • Willingness to work a flexible schedule
  • Spanish-speaking ability is preferred
  • Strong leadership skills

How to Apply: To be considered an applicant for this position, please complete the online employment application below:

Coordinator of Facilities

Position: Coordinator of Facilities

Hours: Monday-Friday, Flexible Hours Required

General Summary of Duties: Coordinator of Facilities will provide leadership and oversight to support the efficient, effective and environmentally sound operations of Crittenton Women’s Union’s facilities. The Coordinator will supervise facilities staff,   oversee contractors, provide vendor management and will ensure excellence in facility management, including janitorial and maintenance; including support for identified capital projects. The Coordinator of Facilities partners with CWU’s program and management staff to ensure the facilities and grounds meet s prudent level of quality and risk management compliance standards, support cost -effective operations and promote a positive working environment.

Knowledge, Skills, Abilities:

  • 5-7 years of facilities experience in commercial real estate setting
  • Direct supervision experience in a maintenance or similar environment
  • Strong carpentry, painting skills, understanding of commercial heating and cooling systems, plumbing and fire alarms

Educational and Other Requirements:

  • High School Diploma or Equivalent
  • Must be willing to accept an on-call schedule for some weekends or nights
  • Must have a flexible schedule, as it will vary depending on weather and snow events

Physical Demands/Working Conditions: Requires standing, bending, stooping, and stretching.  Communication to peers requires use of voice.  Requires eye-hand coordination and manual dexterity sufficient to operate power tools and manual tools. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in and outside of buildings and in inclement weather.  Performs a variety of physical labor including climbing ladders, bending, kneeling, reaching, and standing for long periods of time; lift and carry boxes, tools, equipment, and materials.  Work may be stressful and fast paced at times.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Case Manager for Shelter Living and Placement (Hastings House)

Position Title: Case Manager for Shelter Living and Placement

General Summary of Duties: The Case Manager for Shelter Living and Placement is responsible for supporting shelter guests to obtain permanent housing and make progress toward economic self-suffciency.  Responsibilities include, but are not limited to: performing intake assessments to identify each family's strenths and needs; collaborating with guests to develop goals and monitor progress; assisting guests to eliminate barriers to housing and employment; referral to internal and external resources; and timely and thorough completion of service documentation.

Knowledge, Skills & Abilities:

  • Basic knowledge of case management principles and community resources.
  • Knowledge of subsidized housing process.
  • Cultural competency and ability to establish effective professional relationships with diverse groups of clients.
  • Strong verbal and written communication skills.
  • Strong organizational skills and high level of attention to detail.

Educational and Other Requirements:

  • One to three years experience providing case management services to homeless and/or low-income families.
  • Bachelor’s Degree preferred.
  • Bilingual in English and Spanish is preferred.

How to Apply: To be considered for this position please click on the link below to complete the online employment application.

 

Case Manager, Congregate Co-Sheltering Program

Position: Case Manager, Congregate Co-Sheltering Program

Hours: 40 hours/week; Flexible hours; predominately 9am-5pm and some Saturdays

General Summary of Duties: The Case Manager is responsible for carrying out client support services using CWU's Mobility Mentoring ® platform for our Congregate Co-Sheltering Program (Co-Sheltering).  The Co-Sheltering Program provides transitional living for single mothers and their children.

The goal of Co-Sheltering is to promote economic independence among women living in our Co-Sheltering program by offering individualized basic skills training, education, and career guidance.  The Co-Sheltering Case Manager's services include activities such as, conducting Bridge to Self-Sufficiency ® assessments, establishing individual mobility goals; ensuring client adherence to DHCD's contractual requirements, such as Re-Housing Plans, annual assessments, housing search, and adherence to shelter policies and procedures.  Case Managers are responsible for facilitating and leading self-sufficiency workshops for clients, which occur primarily in the evening and some Saturdays.  A key element of the work is helping the client learn to use group/ peer supports for leveraging healthy and supportive connections. 

Knowledge, Skills, Abilities:

  • Basic knowledge of principles of community organization, case coordination, and advocacy to initiate/ coordinate service delivery and follow- up services.
  • Knowledge of scope and activities of public and private health and welfare agencies in order to enhance the level of guest's welfare and promote families' long-term stability.
  • Ability to work effectively with families from diverse cultures.
  • Strong mediation, negotiation, verbal and written communication skills.
  • Knowledge of homelessness, housing subsidies and other housing issues.
  • Strong organizational skills and attention to detail

Educational and Other Requirements:

  • Bachelor's Degree is preferred.
  • One to three years of Case Management/Housing Search experience is preferred
  • Bilingual in Spanish is preferred 
  • Valid Massachusetts Driver's License required
  • Experience with group facilitation and training is preffered

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping, stretching, driving and climbing stairs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the community and in an office environment. Work may be demanding and fast paced at times.

How to Apply: To be considered for this position please click on the button below to complete the online employment application.

Program Supervisor, Overnights

Position: Overnight Program Supervisor

Hours: 11pm-7am, M-F with with rotating on-call weekends to provide back-up

General Summary of Duties: The Program Supervisor- Overnight Shift is responsible for ensuring a safe environment for the guests and staff on the overnight shift. The Program Supervisor is the direct supervisor for all overnight staff in accordance with CWU policies and procedures and is supervised by the Director of Residential Services. Key to this position is the coordination of department activities and special projects during the overnight.

Essential Duties of the Position :

  • Training and supervision of staff in accordance with agency policies and procedures
  • Coordination of Guest Advocate activities and projects to ensure continuity of service for Hastings House guests, with special attention to the needs of families on the overnight shift
  • Ensuring program policies and procedures are followed including, but not limited to: safety rounds, routine and incident reporting documentation, communication protocols, personnel policies, etc and provide the support and oversight necessary to ensure that shelter guests are receiving quality services from Guest Advocate staff
  • Providing on-call assistance to Guest Advocate staff to ensure adequate staffing and guidance on policy and procedures on a rotating basis for weekends and holidays.

Knowledge, Skills And Abilities:

  • Proficient in Microsoft Office
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Experience working in a residential shelter environment
  • Ability to work with diverse populations
  • Minimum of one year experience providing direct care services
  • Supervisory Experience is preferred
  • Bachelor's degree is preferred. 

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Work is performed in the community and in an office environment.

How to apply: To be considered for this position please click on the button below to complete the online employment application.

Housing Specialist

Position: Housing Specialist

Hours: Full Time, 40/week , occasional after business hours needs

General Summary of Duties: The Housing Specialist is responsible to support permanent housing placement for congregate, scattered sites and co-sheltering programs; this includes all subsidies, public housing and market rate housing. The Housing Specialist performs a variety of office and field activities aimed at identifying housing options in Massachusetts, with a focus on the Boston/Metro Boston regions. Key to the role is ensuring that all documentation and guidelines for housing placements are followed and that all required documents and information are submitted to Property Mangers in a timely fashion. This position works closely with Property Owners and Case Managers.

Knowledge, Skills, Abilities:

  • Knowledge of housing search options, process, and documentation requirements
  • Ability to work effectively with groups and individuals representing a variety of needs, abilities, and socioeconomic backgrounds
  • Experience working independently to accomplish goals and tasks assigned
  • Ability to communicate with community members, regulatory agencies, or members of the business community
  • Effective problem-solving skills, including demonstrated skills in successful conflict resolution
  • Strong mediation, negotiation, oral, and written skills
  • Ability to handle a variety of assignments and have the flexibility to work some evenings if necessary
  • Valid Mass Driver License, access to a reliable car, and ability to travel within the city and surrounding communities.

Educational and Other Requirements:

  • Bachelor’s Degree in related field or 2-3 years’ experience working in a related field
  • Experience in residential programs is preferred.
  • 1-3 years of experience and knowledge of housing subsidies and homeless and housing issues
  • Willingness to work a flexible schedule.
  • Bilingual in Spanish and/or Haitian Creole is preferred.
     

How to Apply: To be considered for this position please click on the link below to complete the online employment application.

Guest Advocate (Multiple Positions Available)

Position Title: Guest Advocate

Hours: Full time:         11pm –7am Tuesday–Saturday

                                        11pm–7am Saturday-Wednesday

              Full time:         3pm–11pm Sunday–Thursday

                                       3pm–11pm Tuesday-Saturday

              Per Diem

General Summary of Duties: The Guest Advocate is responsible for providing client support services and consistent client supervision to insure high-quality and smooth program operations consistent with profram and organizational objectives including, but not limited to: client management, crisis intervention, service delivery, programming support, life skills instruction, operational support, and administrative support. 

Essential Duties of the Position:

  • Client Management: Provides guest supervision, monitors guest activities and enforces program rules and regulations; maintains complete and detailed documentation as required; provides crisis intervention by managing conflict resolution as needed; provides program orientation to new guests.
  • Service Delivery: Assists the team in carrying out all services and related activities to insure and support daily operations in accordance with program standards and outcome requirements; works with clients to insure effective participation, consistent attendance and adherence to program standards and outcome requirements; implements service delivery activities as assigned and in collaboration with staff and volunteers.
  • Self-Sufficiency: Plans and works with guests on goals of economic independence, self-sufficiency, responsible parenting and family stability through coaching, teaching, support, and programming activities.
  • Operational Support: Insures the health and safety of the program guests by reporting facility and equipment maintenance needs; insures staff coverage and smooth program operations through dependable and punctual attendance for each shift; attends staff meetings and trainings regularly.
  • Administrative Support: Provides administrative support as assigned for organizational and activities, including but not limited to: word processing, data entry, typing, filing, record keeping and photocopying.
  • Miscellaneous: Other activities as required and assigned.

Knowledge, Skills & Abilities:

  • Effective verbal and written communication skills.
  • Ability to multi-task and effectively prioritize competing demands.
  • Good follow-through and attention to detail
  • Ability to work with a diverse population.
  • Strong team player.
  • Bilingual Spanish-English or Hatian-Creole-English preferred.

Physical Demands/Working Conditions: Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Work is performed in the Hastings House. Work may be stressful at times.

Crittenton Women’s Union is an EEO/AA/ADA/ADEA employer and actively seeks to diversify its workforce. Therefore, all qualified applicants regardless of race, color, national origin, religion, gender, age, disability or veteran status, are strongly encouraged to apply.

 

Human Resources

Crittenton Women's Union
Attn: Human Resources
Ten Perthshire Road
Brighton, MA 02135
Fax: 617.202.0330


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